Western Dental Services - Great potential, HUGE SHORT FALL. | Glassdoor
There are newer employer reviews for Western Dental Services
There are newer employer reviews for Western Dental Services

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Helpful (1)

"Great potential, HUGE SHORT FALL."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Business Manager in Sacramento, CA
Former Employee - Business Manager in Sacramento, CA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Western Dental Services full-time (More than a year)

Pros

WD’s in house financing is an incredible service for lower and middle income families during these tougher economic times. Dental services business model is a great one.
Most employees hired in the field offices are hard working, sincerely care about patients, and are great team players.

Cons

Bonuses, metrics, and the leaderships high pressure performance tactics result in poor business ethics. Daily operation promotes: Doctors diagnosing treatment patient clinically do not need; OSHA substandard execution; Short cuts in sterilization; Hourly employees regularly work off the clock to complete work load. All contributing to high employee turn over, difficult to recruit experience talent, and WD struggles to retain many of its patients past their initial office visit or treatment services.
WD true culture and values have created a "revolving door" environment for its employees and patients.
Until major changes are made to the standard business practices, the ethical leaders, doctors, managers, employees will keep leaving the company, WD will continue its' "Death Spiral".

Advice to Management

Execute business code of ethics, Dental Board standards, and California Labor Laws. Don't compromise company policy for "high producing Doctors"; Don't "turn a blind eye" to all around poor business ethics; Don't "shoot the messengers" who use the internal Fraud, QM and HR lines set up to help WD be the potentially great company it once was.

Other Employee Reviews for Western Dental Services

  1. Helpful (1)

    "Ground Hogs day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in San Francisco, CA
    Current Employee - Patient Care Coordinator in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Western Dental Services full-time (Less than a year)

    Pros

    Depending on what office you work at can be very fun. Everyday is different at western dental.

    Cons

    The hours are horrible. Also do not let the title fool you, your job is totally about sales, you are not there for the patient care


  2. "Practice Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Practice Development Manager
    Current Employee - Practice Development Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Western Dental Services full-time (More than 5 years)

    Pros

    Good multi site experience in healthcare setting.

    Cons

    Poor leadership and providing inconsistent direction.

    Advice to Management

    Provide consistent metrics and feedback.

There are newer employer reviews for Western Dental Services
There are newer employer reviews for Western Dental Services

See Most Recent

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