Western Governors University - On their way to becoming a Great Place to Work. | Glassdoor
There are newer employer reviews for Western Governors University
There are newer employer reviews for Western Governors University

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Helpful (1)

"On their way to becoming a Great Place to Work."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Student Mentor - Faculty in Phoenix, AZ
Current Employee - Student Mentor - Faculty in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at Western Governors University full-time

Pros

Many employees work from home, schedule is flexible as long as you put in your requisite 40-45 hours.

Cons

Metrics are based on student success rates so, while there are many things you can do to have an impact on student success, you don't have complete control over how your numbers ultimately come out.

Advice to Management

Keep doing what you are doing on the Mentoring side of things.

Other Employee Reviews for Western Governors University

  1. Helpful (4)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Evaluator in Salt Lake City, UT
    Current Employee - Evaluator in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University part-time (More than 3 years)

    Pros

    Flexibility
    Being part of a change in higher education
    Working as part of a great team
    Independence

    Cons

    The pay is low for having a Master's, but the job is enjoyable and so flexible and that is important to me.

    Advice to Management

    On the assessment side the management is great. They are very easy to work with, responsive and fair. They trust that you can work and perform independently and give you the freedom to approach your job creatively.


  2. Helpful (9)

    "Education as a Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Mentor - Faculty in Salt Lake City, UT
    Former Employee - Student Mentor - Faculty in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Western Governors University full-time (More than 3 years)

    Pros

    Excellent benefits for health and retirement. Most employees work from home and WGU offers very good technical support for computers and telephones. There are some wonderful employees there who are dedicated and sincere and great to work with.

    Cons

    The president of WGU, Bob Mendenhall, wants more than anything for WGU to be one of the 100 Best Places to Work, and he just can't understand why his employees disagree. I worked there for three years and cannot count the number of times we 'reorganized.' I think Bob feels like reorganizing will somehow fix things (kind of like rearranging the furniture to address a leak in the roof). Reorganization meant changing everyone's title, confusing everyone about who was now responsible for what (including themselves), and, finally, laying off people or groups of people that had crossed Bob in some way. These reorganizations were intimidating and caused an undercurrent of fear among the employees. Because WGU is a business far more than it is a university, employees are bombarded with numbers about student progress, graduation rates, growth in programs, student satisfaction surveys, etc. However, employees are not supported in their own professional growth nor are they rewarded for participating in professional development. In fact, they are discouraged (sending people to conferences costs money!). Course mentors and students mentors are asked to do everything by the book. Don't be creative, don't be innovative, don't rock the boat and keep your head down. If you want to be treated like a professional, to be supported in professional pursuits, to have independence and be creative in your job (after all isn't that why you pursued your master's degree or your PhD in the first place?), this is not the place to work.

    Advice to Management

    Listen to what your employees say and don't take it personally. It isn't about you. Remember there are many ways to address problems and reorganizing is only one way. If the reorganization doesn't work (and it never did in my experience) then look deeper into the problem. Treat your employees like professionals and not assembly line workers. Oh, and watch your back. Your nice management job can be cut out from under you in a heartbeat (literally).

There are newer employer reviews for Western Governors University
There are newer employer reviews for Western Governors University

See Most Recent

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