Western Governors University - Vague and Ever-Shifting Expectations Undermine Generally Good Mid-Level Management. | Glassdoor
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There are newer employer reviews for Western Governors University

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Helpful (12)

"Vague and Ever-Shifting Expectations Undermine Generally Good Mid-Level Management."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Course Mentor in Salt Lake City, UT
Current Employee - Course Mentor in Salt Lake City, UT
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Western Governors University full-time

Pros

A course mentor position with WGU allows one to work from home, offers good benefits, and pays a decent though unexceptional salary. Program managers are generally range from good to excellent.

Cons

Expectations are not clearly articulated. For new course mentors, standards used in performance reviews are not discussed until just before the performance review. This is frustrating for both managers and course mentors, as the former is not getting what he wants and the latter is evaluated based on standards that were never articulated. This is a managerial failure of the most basic order. Change is sometimes implemented for its own sake, and directly detracts from course mentors' ability to serve students, since so much time is spent learning new policy, procedures, and software.

Advice to Management

Take a breath. Stop embracing change for its own sake, and don't turn technology into a sacred cow. Remember that the technology exists to facilitate student-faculty interaction, and that any technology or procedure that has the opposite effect should be eliminated.

Other Employee Reviews for Western Governors University

  1. Helpful (1)

    "Excellent Company. Very innovative and generous."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Evaluator in Salt Lake City, UT
    Current Employee - Adjunct Evaluator in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Governors University part-time (More than a year)

    Pros

    Exceptional leadership and clear vision.

    Cons

    Low wages for evaluators and other staff.

    Advice to Management

    Keep doing an outstanding job.


  2. Helpful (15)

    "A step up from adjunct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Course Mentor in Salt Lake City, UT
    Current Employee - Course Mentor in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Western Governors University full-time (More than a year)

    Pros

    Work from home
    Colleagues are top notch
    All faculty are full-time with benefits
    Students are appreciative
    Offers a great value for students

    Cons

    Micromanagement
    Faculty are given little autonomy and are not treated like professionals
    40 hour per week schedule with mandatory evenings and weekends impacts family time
    Only two weeks vacation
    Minimal reimbursement for faculty pursuing PhD
    Computers issued to faculty are bottom of the barrel and insufficient for some required duties, for example, editing instructional videos

    Advice to Management

    Recent shift to have mentors report to multiple managers is not a good model

There are newer employer reviews for Western Governors University
There are newer employer reviews for Western Governors University

See Most Recent

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