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Western Governors University

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Western Governors University

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  1. 2.0
    Former Employee, more than 3 years

    Mentor - Not such a Great Place to Work after all...

    Mar 10, 2016 - Student Mentor - Faculty 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home, travel twice per year paid, dedicated co-workers who are truly committed to serving and helping students overall. Low pay, though when factoring in not having to commute or eating lunches out, etc its not too bad. It was great the first 1 1/2 years and then started going down hill once upper management changed.

    Cons

    Shifted from student- focused to numbers-only focused. Felt the school supported its mission to help students complete their degrees, but over time as middle/senior management grew became more focused on numbers and have forgotten the individual student. Mentors are held 100% responsible for students progress or lack their of, retention, etc, and are expected to be able to change life-long behaviors in students in 15 minute weekly meetings. Management knows that a vast majority of students were those to failed/struggled at other institutions, yet they demand that they perform like the top 20% of students. The way performance indicators are calculated is never fully explained or disclosed to mentors, so checking the data to ensure its accurate is impossible. They start you off saying... take care of your students, and your numbers will take care of themselves. NOT TRUE at all. There were known strategies and approaches, but they were not shared with new mentors or pat of initial training. Horrible work/life balance - management pays no attention to office hours. They say you can set your own schedule (with 10 hours being outside of 8-5) but if you aren't available when a student wants to meet, you have to change your schedule to accommodate it. Inconsistent expectations for documentation - some mentors barely type a sentence in their notes, while others are expected to write paragraphs for each student call.... even on the same team. Too much preferential treatment based on who you are, and whether or not you're part of the "in" crowd. Not a bad place to get some higher ed experience, just don't stay longer than 2-3 years. Unless you want to manage a team of mentors, there is no room to move up or get other experiences. Additionally, there is very POOR change management. It seemed that each person in middle/upper management was trying to make a name for themselves creating a ridiculous number of initiatives, very few that resulted in anything meaningful and often took mentors time away from focusing on students. Someone needs to be in charge of change management - and to communicate it to students and faculty in a clear, consistent manner. Constant changes were always put on the shoulders of mentors to communicate and navigate students through, often when Mentors weren't even given adequate information or resources to do so. And again, taking mentor/student time away from focusing on their progress and coursework. They tell students its a self-paced program, but they need to share very clearly that there is a minimum expectation. It seems like pretty much anyone can be admitted there, their admission standards dropped as time went on.

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    31 people found this review helpful
  1. 5.0
    Former Employee, more than 8 years

    Culture and opportunities

    Dec 3, 2022 - Program Mentor in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    WGU offers a very supportive top-down culture and many opportunities for professional growth. They invest in their employees.

    Cons

    Consistent changes in processes and programs for the benefit of employees and students. It is important to embrace change and realize that you will have the tools and support to be successful.

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  2. 5.0
    Current Employee

    Shockingly Great Place to Work

    Nov 29, 2022 - Event Planner 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I enjoy my work at WGU. It’s fast-paced, innovative, and you know everyone is working toward a worthwhile goal.

    Cons

    It’s a non-profit. The pay is competitive, but they’re pretty tight lipped about salaries.

    1 person found this review helpful

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