Westmed Medical Group - They pay really good. | Glassdoor
There are newer employer reviews for Westmed Medical Group
There are newer employer reviews for Westmed Medical Group

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Helpful (1)

"They pay really good."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in White Plains, NY
Former Employee - Anonymous Employee in White Plains, NY
Recommends
Positive Outlook
Disapproves of CEO

I worked at Westmed Medical Group part-time (More than a year)

Pros

The environment and work area is small but nice and friendly. If you like a laid back environment you will like this place. It is not as fast-paced as some of its competitors but their pay is better than most in the industry.

Cons

Their benefits are not as good as I would like. Management is also lacking and not very effective in ensuring quality and productivity.

Advice to Management

Provide periodic training to management and employees.

Other Employee Reviews for Westmed Medical Group

  1. Helpful (2)

    "Just Average Call Center Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Associate, Internal Medicine in Charlotte, NC
    Former Employee - Contact Center Associate, Internal Medicine in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Westmed Medical Group full-time (More than a year)

    Pros

    For a call center job, it offers competitive pay (Charlotte area), decent benefits, paid time off, and no overnight hours. You are basically a secretary in a call center environment scheduling appointments. I worked for internal medicine.

    Cons

    Since this is a call center, you are micromanaged. You will know about it if you are a minute late for your break. You have to ask to use the restroom. There is a highly scripted set of phrases, greetings, and goodbyes you must follow. Your calls are listened to and scored. Communication is poor between the doctor's offices and the call center. Patients are often frustrated, they assume you are in their doctor's office, not a contact center a 3 hour flight away. Westmed does try to, although not blatantly, hide the fact that they moved their contact center to Charlotte. Cheaper pay, taxes, etc. Westmed is an aggressively for profit healthcare institution. Also, not as easy as you'd think to get a promotion-and if you do, it's still in the call center!

    Advice to Management

    Management was supportive, although overly concerned about the bottom line on the upper levels. Take a broader approach. Companies that are concerned about innovation and great ideas, ironically, make a greater profit in the end than companies simply concerned about making money.


  2. Helpful (1)

    "Mission of improving the health of the community by providing coordinated, efficient and quality patient care."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior, Clerical Associate in Rye, NY
    Current Employee - Senior, Clerical Associate in Rye, NY

    I have been working at Westmed Medical Group full-time (More than 5 years)

    Pros

    The company supplies patients with the convenience of having multi speciality departments within one location

    Cons

    No cons. Iam looking to further my career in Healthcare Admin

There are newer employer reviews for Westmed Medical Group
There are newer employer reviews for Westmed Medical Group

See Most Recent

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