Employee Review

  1. 1.0
    Current Employee

    Great discount...horrible management and work from home support

    Oct 26, 2016 - Work From Home Customer Service Representative (OH) in Kettering, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The discount is quite generous and you can use it at all brands under the W-S umbrella. The technology they use for working from home is pretty good and I almost never have issues.

    Cons

    Working from home is like being on your own. There is no support from supervisors and it's a chore just to get help with a simple question while helping customers. I have little to no contact with my supervisor and she acts annoyed when I reach out to her.

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    5 people found this review helpful
  1. 5.0
    Former Temporary Employee, less than 1 year

    It was wonderful but they had to close

    Aug 17, 2021 - Seasonal Sales Associate in Lancaster, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee discount, fabulous products, nice clientele, great staff and management

    Cons

    Long hours, nights and weekends, store was closing and it was during covid so we had to manage long lines

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  2. 2.0
    Former Employee, more than 10 years

    Spirit Crushing

    Sep 15, 2021 - Director in South San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    product is thoughtfully designed & innovative marketing inspires charity give back campaigns collaborations generous associate discount (but lots of exclusions & you also have to pay full shipping, so actualized discount in reality is probably lower than advertised) select management who legitimately care & trust your skillset, expertise, experience most peers are supportive partners

    Cons

    fully acknowledged & accepted as “the way it is”: lack of formal training no clear succession planning or clarity around career growth & development cronyism verbal abuse employees are not treated as an asset but more a factor than hurts profitability retaliation unhealthy approach to PTO ill equipped to navigate diversity waters; few POC in leadership role; diversity & inclusion is just another “to do” for individuals; unfortunately this results in bad decisions team bandwidth is spread beyond thin

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