Williams-Sonoma - Demise Of Store Culture | Glassdoor
There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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Helpful (5)

"Demise Of Store Culture"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Santa Barbara, CA
Former Employee - Sales Associate in Santa Barbara, CA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Williams-Sonoma part-time (More than 8 years)

Pros

40% discount (sometimes) at WS and affiliates
Learning about latest and greatest culinary tools
Company stands behind its products, will replace defective items
Store design is visually appealing

Cons

Disrespectful of employees by not posting schedule until 1 week ahead
Corporate has no consideration of hard-working employees, from management to associates on the floor
Consistently understaffed
Computer systems are antiquated, inventory control is a joke
Cash registers malfunction every week
Prices at rival stores are 10-20% lower, and free shipping on their website hurts brick and mortar
Management changes shift assignments with short notice
When regional management visits, they don’t get a true experience of the sales floor
Due to back room/stock people cutbacks, have to climb 12-foot ladders, putting associates at physical risk
On-call system is unethical (not paid, don’t know if you’re going to be working until 1 hour before shift)
Dropped associate discount to 20% on some items
Competition for sales quotas is not about valuing the customer – it has created a stressful sales floor with distrust among employees. We used to proudly say to our “guests” that we were not on commission and that w worked as a team to offer the best customer service

Advice to Management

Update computer systems
Have regional management work a complete shift with no stock person or gift wrapper and just 1 other staff (which is common for many shifts each week)
Make the employees schedule available online so they don’t have to call the store and request a manager to read it over the phone
Increase stock distribution

Other Employee Reviews for Williams-Sonoma

  1. Helpful (2)

    "Many great experiences but the longer you work there, the greater the frustration and dissatisfaction with the company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in San Francisco, CA
    Former Employee - Design Consultant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 5 years)

    Pros

    Fun and exciting a lot of the time, some really great people to work with, exciting environment for those who can handle the stress and pace, opportunities to run with various projects and own them, beautiful stores, great discount.

    Cons

    Even for retail a seriously high-pressured and morale-busting environment. Too politicized, too polarizing, too negatively competitive.Competition CAN be constructive and positive if handled correctly but this company just doesn't know how to do that. Direction is often chaotic, or simple non-existent, focus often misses the mark on what is most important, ignorance of real-life at the store level, too many levers to meet, too little positive input and appreciation for what is being expected from management, too little (or non-existent) training, complete obliviousness to the low morale and the causes of it, antiquated hardware at the store level, too much emphasis on the superficial and not enough on substance.

    Advice to Management

    Listen to your employees at all levels, train, mentor, and develop the talent you have, promote appropriately - dial down on the favoritism and up on career advancement for the talent you should be growing. Change your priorities for your staffs - make your expectations for them realistic. Give opportunities to shine and flourish instead of failure and frustration. Upgrade your technology. Middle managers must advocate for their staffs!


  2. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 5 years)

    Pros

    Strong financial peformance, great brands, high caliber talent, terrific female diversity, entreprenurial spirit, beautiful offices, competitive pay and health benefits

    Cons

    Hard charging leadership with limited resources provided; not much ethnic diversity; limited paid time off for newcomers; limited work/life balance support

    Advice to Management

    Take the time to listen to the people who work in your company; improve paid time-off policy; let people work from home occasionally


There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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