Employee Review

  1. 5.0
    Former Employee, less than 1 year

    Empowerment, Great Pay

    Apr 15, 2018 - Customer Service Representative in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company's motto was EMPOWERMENT. Empowered to do what's right for the customer, don't contact a lead, total autonomy. Great pay for doing absolutely nothing. The majority of days, I did nothing...and got paid well for it. I spent most of my day surfing the web helping Beverly Hills socialites shop for interesting items. The other half of the day, I relaxed. Great company that treats their employees with respect.

    Cons

    Some of the customers were con artists. I have nothing bad to say about the company except I lost my job for no reason.

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  1. 5.0
    Current Employee

    Great Company

    Jul 17, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are the culture are the best.

    Cons

    Salary if you are a long term associate.

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  2. 2.0
    Former Employee, more than 10 years

    Spirit Crushing

    Sep 15, 2021 - Director in South San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    product is thoughtfully designed & innovative marketing inspires charity give back campaigns collaborations generous associate discount (but lots of exclusions & you also have to pay full shipping, so actualized discount in reality is probably lower than advertised) select management who legitimately care & trust your skillset, expertise, experience most peers are supportive partners

    Cons

    fully acknowledged & accepted as “the way it is”: lack of formal training no clear succession planning or clarity around career growth & development cronyism verbal abuse employees are not treated as an asset but more a factor than hurts profitability retaliation unhealthy approach to PTO ill equipped to navigate diversity waters; few POC in leadership role; diversity & inclusion is just another “to do” for individuals; unfortunately this results in bad decisions team bandwidth is spread beyond thin

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