Williams-Sonoma - Accordion Hiring & Massive Layoffs. | Glassdoor
There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

Helpful (2)

"Accordion Hiring & Massive Layoffs."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Agent in Las Vegas, NV
Former Employee - Customer Service Agent in Las Vegas, NV
Doesn't Recommend
Negative Outlook

I worked at Williams-Sonoma full-time (Less than a year)

Pros

You will meet good, friendly people there who will stick with you for a long time. Merchandise perks are great.

Cons

A lot of dishonesty and politics. People play "favorites" and there is absolutely no set training. There are no clear cut policies - people will come to you telling you have done something wrong when you were trained to do it that way by upper-management. DO NOT TAKE THE JOB ON A SEASONAL BASIS. Williams-Sonoma/Pottery Barn hires in mass amounts from July-October and then FIRES EVERYONE in January-February. They will never tell you who they will be firing - they will just cut you.

Several larger Call Centers (Telus, Sitel, and Expedia for example) know of WSI's hiring tactics ("Accordion Hiring") and will tell you to steer clear. If you want a good job where you don't have to worry about the chopping block or being exploited for next to no pay, no benefits, and no ethical values, stay far away from WSI.

Advice to Management

Upgrade your technology.
Stop playing favorites with employees.
Have one set way to do things and make sure everyone is on the same page with the protocol.

Other Employee Reviews for Williams-Sonoma

  1. "Store Systems needs to improve and acknowledge employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst III in San Francisco, CA
    Former Employee - Programmer Analyst III in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Good people, nice retail experience, good location, shuttile pickup from Bart and Cal Train

    Cons

    People leave left and right.. Promotions are based on years of experience and projects worked on last year rather than how you performed. Under performers are in constant fear and were given unrealistic targets before sacking them on a friday eve. Still uses Windows XP, world around you is changing. E-com is not your only

    Advice to Management

    WS is a great company with a great history and has a lot of value in the market. IT dept needs to focus on performers. People worked in the same technology for last 15 years cannot change overnight to a new one. It takes time and needs some time. Canteen needs some subsidized food.


  2. Helpful (4)

    "Company is great, local management not-so-much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Washington, DC
    Former Employee - Manager in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    The company itself is fun to work for - to talk about cooking & food every day was great. To help the customers find the right cooking solutions was a lot of fun too. The company often had contests so that stores, no matter what size, had the potential to win prizes for the employees. The discount there is also great. The people I worked with (for the most part) were great and since then I keep in contact with them. Also depending on the store you work in, you can have some really great mangers who make you excited to come into work each day.

    Cons

    The store manager is lazy. He sits in the backroom and listens to his podcasts and pretends to have a M-F 9-5 job like his friends do, which is far from the reality. The DM is blinded to this and it was extremely frustrating to work for a manager who didn't work hard (or at all). The hours sometimes can be tough, especially if you have a family. The customers, depending on where the store is located, can be ridiculous - their level of entitlement is mind-blowing - they want you do wait on them NOW even though you're already helping someone else and "Why can't you wrap this giant porcelain platter in less than 10 min? I need to leave for my nail appointment." The visa card & email programs - stop forcing your employees to do that - many customers get really upset for being asked about this stuff!

    Advice to Management

    Get rid of the store manager and put someone who really cares about the business not just earning a paycheck. Also have a serious sit down with the DM for letting the store get so bad. Also, stop forcing

There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

Work at Williams-Sonoma? Share Your Experiences

Williams-Sonoma
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or