Williams-Sonoma - Customer service replaced by weekly metric reviews | Glassdoor
There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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Helpful (2)

"Customer service replaced by weekly metric reviews"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Level I Associate in Durham, NC
Current Employee - Level I Associate in Durham, NC
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Williams-Sonoma part-time (More than 5 years)

Pros

Discount, other associates, and schedule flexibility

Cons

Focus on email capture, sales$, upts, credit card apps

Advice to Management

Emphasis on metrics is a sign of desperation...go back to what got you the reputation..customer service and exclusive products...Oxonian can be purchased at the grocery store.

Other Employee Reviews for Williams-Sonoma

  1. Helpful (2)

    "Top-Heavy in salaries; unrealistic and conflicting expectations at store level."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Pittsburgh, PA
    Current Employee - Assistant Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Discount. High-end customer (client) base, which requires creative service issue solutions.

    Cons

    Hourly managers do not get 40 hours, yet salaried managers get bonuses. Inequitable expectations. In order to make daily sales, desperate measures are taken ("What will it take for you to purchase this juicer today?").

    Advice to Management

    Shave top management (DM's and above), and increase pay to the employees who actually work day-to-day with customers (clients). Invest in computer systems (we NEED MSOffice), improve communication between corporate and store, eliminate "mystery shoppers" (not realistic and they LIE), designer and chef discounts should be easily searchable, reduce the number of questions to ask customers (clients)--donations, email, zip code, WSVISA.


  2. "Xmas help short term employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Holiday Help Cashier in Providence, RI
    Current Employee - Holiday Help Cashier in Providence, RI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time (Less than a year)

    Pros

    great discount for employees with company

    Cons

    low salary just over minium wage

    Advice to Management

    need better training and experience

There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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