Williams-Sonoma - High expectations | Glassdoor
There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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"High expectations"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Associate in Louisville, CO
Former Employee - Associate in Louisville, CO
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at Williams-Sonoma part-time (More than 3 years)

Pros

Great discount, potentially fun environment (depends on managers/staff)

Cons

Low pay, vast degree of product knowledge required, high-pressure to upsell

Advice to Management

urge your managers to treat employees respectfully, allow them to do their job without breathing down their necks.

Other Employee Reviews for Williams-Sonoma

  1. Helpful (2)

    "gone from good to bad, no longer classy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Santa Monica, CA
    Current Employee - Sales Associate in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    nice employees to work with at bottom level

    Cons

    This company is no longer a classy upscale store that carries what you need or is good to their employees. Instead we carry silly gagdets tht are not practical but are overpriced and we don't carry some basic kitchen items that everyone should have. Top management only cares about bottom line-money and not about the best customer service. i also became embarassed 2 weeks ago when corporate told the managers to cut payroll in half at the bussiest time of tne year-no gift wrap, no answering phones, no greeting at the door-unbelievable! Pay for associates is too low and no acknowledgment of a job well done. Top management does not care about employees or try to keep them happy. Only good thing is the other associates that work there are great

    Advice to Management

    Sorry but the CEO since Chuck died has run this company into the dirt


  2. Helpful (3)

    "Upscale Mediocrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in New York, NY
    Current Employee - Coordinator in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Decent benefits. Some good, talented, and dedicated people. Employee discount. Excellent retail experience.

    Cons

    Low pay. Disconnect between store management and corporate management. Difficult to retain talent because of payroll constraints. Lack of support given increasingly high expectations, resulting in deteriorating customer service. Inventory management issues - frequently out-of-stock on staple productsm thereby making the brand a less compelling specialty retailer.

    Advice to Management

    Don't preach "People First" unless you practice it. Upgrade key systems at the store level, not just for the employees' benefit, but for your customers. Waiting 3 minutes for your own web page to load is unacceptable in a day and age where cell phones are faster. Ignoring feedback from the field is setting your stores up for failure.

There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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