Williams-Sonoma - Dumbing down of Williams-Sonoma | Glassdoor
There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

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Helpful (4)

"Dumbing down of Williams-Sonoma"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Casual Associate in Cambridge, MA
Current Employee - Casual Associate in Cambridge, MA
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Williams-Sonoma part-time (More than 5 years)

Pros

-Hired when the associates were bright, fun, hardworking, and informed about product.
-40% is a good discount but as an associate, there are no benefits and the hourly is not competitive

Cons

-Product is getting stale and dated while prices going up too much without increased quality to customer.
-Customer service taking a huge nose-dive due in large part to all of the corporate directives
-Cutting hours, hiring inexperienced staff with no particular interest in kitchen stuff and given no training, useless "secret shopper"
-Slow and still antiquated computer systems
-Sloppy new dress code - what kind of first impression does an associate make who is dressed in sloppy jeans and a motley shirt. Let's go back to a classic look or moniter the dress of your staff better.
-Weekly scheduling is done last minute and hours are sporadic.
-Rarely promote from within at the store level
-Tracking individual sales does not promote team approach to selling
-Hawking for email, zip code, VISA etc.is annoying
-Too much favoritism and small-time power play that goes with many retail businesses

Advice to Management

Go back to what Chuck thought was important - sell a great product, put your people first, and give great customer service. All else follows.

Other Employee Reviews for Williams-Sonoma

  1. Helpful (3)

    "going down hill really fast."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in San Francisco, CA
    Current Employee - Business Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    40% off
    sample sale
    doesn't fire slackers and under performers
    if you know the manager you can get hired with experience

    Cons

    location (near pier 39)
    politics
    salary
    favoritism
    lack of process
    co workers are not helpful
    no work from home policy

    Advice to Management

    listen to employees and accommodate, recognize high performing employees rather than boot lickers.


  2. Helpful (1)

    "Sketchy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Sales in Oklahoma City, OK
    Former Employee - Customer Service Sales in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    The people you meet there are nice
    Okay pay

    Cons

    Customers all have bad attitudes when things do not go there way
    not enough hours

There are newer employer reviews for Williams-Sonoma
There are newer employer reviews for Williams-Sonoma

See Most Recent

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