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Williams-Sonoma

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Williams-Sonoma

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Employee Review

  1. 5.0
    Current Employee

    Great Company

    Jul 17, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people are the culture are the best.

    Cons

    Salary if you are a long term associate.

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  1. 5.0
    Current Employee, more than 3 years

    Love it

    Oct 27, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home is great

    Cons

    Long hours with sometimes irritable customers

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  2. 3.0
    Former Employee

    Intense

    Nov 30, 2021 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of hours, decent training but it is a lot of info very fast

    Cons

    Do not pay on time, lack of communication, too much information at one time, horrible customer service. The company is horrible at handling orders and customer service is given very little room to help. As a result people are screaming at you because their $7000 couch is lost and there's nothing you can do or know about it. It's hard to get help from anyone and all the calls are really awful. No one wants to help you either. Because it's a higher priced brand people expect amazing customer service but employees are not provided the tools to succeed. If you work CSR it's not just William Sonoma it's like 6 other brands under the umbrella. Customer's call angry because their bed has been being made for 6 months and you can't cancel it because it's in creation status so you get yelled at for 20 mins and then they expect you to do something but it's out of your hands. William Sonoma sucks at providing for their customers and you as a CSR pay the price while somewhere a millionaire in a Versace rob has his feet up on a marble table while smoking a Cuban cigar. I felt like I was getting beat up on the phones all day.

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    3 people found this review helpful

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