Employee Review

  1. 1.0
    Former Employee, more than 3 years

    The WORSE CEO EVER = The WORSE Company Ever

    Oct 16, 2015 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are no pros working for this company.

    Cons

    Laura Alber is so far out of touch with her employees. Never has any employee under a lead role receive an email or even an acknowledgment from the Ice Queen sitting on her thrown in San Francisco. Not even an end of the year, "Great Job" team email. For a person who makes over 13+million a year a .24 cent yearly raise for some of her employees, damn good employees too, was an insult and slap in the face. In it's mission statement Williams-Sonoma Inc claims, "People First". Who are these people because they certainly do not know how to take care of their own people. Hey Laura. You take good care of your people, your people will take good care of you. Management consistently disrespects the people that truly make money for the company and internal customer service does not exist. Laura needs to visit her call centers and see how things are being done. No ergonomics. Dress code looks like some employees are going to the club or gym. Horrible customer service where some employees would rather hang up on customers or lie to them about where their late order is located because these employees do not feel appreciated by this company. Sure, if you don't like working for them, find another job. Have you tried looking for another job? Another part of their Mission Statement talks about Customers. From what I've experienced, the company cannot even get a proper IT department. They work on old systems and outdated programs. Customers constantly call in wanting to know where their orders are at, what happened to their orders, when is it going to be delivered. Their computer system is a hit or miss. You MAY get an notification letting you know that an item is on back order, but most likely not. Williams-Sonoma claims to want to be a leader in world class customer service by providing quality items, but they have a long way to go to reach even half of that goal. Quality of products are almost sub par. Ever try to return something to the company and their concepts? The company no longer honors sales price adjustments. They no longer honor promotion codes if the promotion code was forgotten to be entered upon paying for your purchase. No is no are the instructions the employees have gotten from management. And good luck ordering furniture. Good luck if you get it delivered on the date they tell you it's going to be delivered on. It's either in transit from one of their many hubs. The employees in customer service don't know because their tracking and inventory system is so horribly managed it's impossible to tell you where your PB Comfort Sofa is. One piece could be at your local hub. It could be in transit! Chances are it never left, but you think they're going to tell you the truth? Don't hold your breath. And now we come to the Stockholders portion of our Mission Statement. They are probably the only ones along the likes of Alber's and management that makes any money off of the company. And good for you. Count you money and feel good about yourselves knowing that, that big 24 cent raise still isn't enough for that single parent to take care of their dependents. I seriously do not think Chuck Williams intended to see this company treat its employees the way that they currently do. One word Laura, "Union". Take a cut in salary Laura. Get in touch with your employees. Reach out to your Call Centers and your Distribution Centers. Visit these locations. Put your jeans on and a comfy sweat shirt and take a few phone calls or answer some emails. Get in the trenches with the people that are putting money in YOUR wallet and food on your table because you certainly don't pay them enough to put food on their own tables. Get off your pedestal and jump on down to their world. I'm sure you'll appreciate them a lot more. Hope your kids never get employed by one of your call centers because you'll still be financially supporting them.

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    15 people found this review helpful
  1. 5.0
    Current Employee

    Great Company

    May 15, 2021 - Retail Support Lead in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay, great working environment, easy to move up from regular associate to lead then you have senior lead then SUP.

    Cons

    Hard to sometimes get time off depending on what area you work in. I went from sales to furniture then retail support.

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  2. 2.0
    Former Employee, more than 10 years

    Spirit Crushing

    Sep 15, 2021 - Director in South San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    product is thoughtfully designed & innovative marketing inspires charity give back campaigns collaborations generous associate discount (but lots of exclusions & you also have to pay full shipping, so actualized discount in reality is probably lower than advertised) select management who legitimately care & trust your skillset, expertise, experience most peers are supportive partners

    Cons

    fully acknowledged & accepted as “the way it is”: lack of formal training no clear succession planning or clarity around career growth & development cronyism verbal abuse employees are not treated as an asset but more a factor than hurts profitability retaliation unhealthy approach to PTO ill equipped to navigate diversity waters; few POC in leadership role; diversity & inclusion is just another “to do” for individuals; unfortunately this results in bad decisions team bandwidth is spread beyond thin

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