Employee Review

  1. 1.0
    Current Employee

    You will never get ahead here.

    Nov 21, 2015 - Customer Service Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I met a LOT of nice people working in the call center. We are all in the same predicament and stuck here through a bad economy.

    Cons

    They offer a 12 cent annual raise if you get a good review. That will hardly help me pay my college bills. A very cheap company who doesn't reward their employees anymore since Laura Alber took over. I handle a LOT of angry customer calls because the product at West Elm and Pottery Barn is so flimsy.

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    10 people found this review helpful
  1. 5.0
    Current Employee

    Great Company

    May 15, 2021 - Retail Support Lead in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay, great working environment, easy to move up from regular associate to lead then you have senior lead then SUP.

    Cons

    Hard to sometimes get time off depending on what area you work in. I went from sales to furniture then retail support.

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  2. 2.0
    Former Employee, more than 10 years

    Spirit Crushing

    Sep 15, 2021 - Director in South San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    product is thoughtfully designed & innovative marketing inspires charity give back campaigns collaborations generous associate discount (but lots of exclusions & you also have to pay full shipping, so actualized discount in reality is probably lower than advertised) select management who legitimately care & trust your skillset, expertise, experience most peers are supportive partners

    Cons

    fully acknowledged & accepted as “the way it is”: lack of formal training no clear succession planning or clarity around career growth & development cronyism verbal abuse employees are not treated as an asset but more a factor than hurts profitability retaliation unhealthy approach to PTO ill equipped to navigate diversity waters; few POC in leadership role; diversity & inclusion is just another “to do” for individuals; unfortunately this results in bad decisions team bandwidth is spread beyond thin

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