World Duty Free - stressful but rewarding | Glassdoor
There are newer employer reviews for World Duty Free
There are newer employer reviews for World Duty Free

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"stressful but rewarding"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Night Leader in London, England (UK)
Current Employee - Night Leader in London, England (UK)
Recommends
Positive Outlook
No opinion of CEO

I have been working at World Duty Free full-time (More than 5 years)

Pros

good benefits and working patterns. Higher wages than high street retail. Lots of opportunity for development if you try. Good facility's for staff.

Cons

very top heavy management structure leads to micro management and over involvement of management in minor issues. Over complicated procedures and outdated systems.

Advice to Management

Pay more to skilled staff to attract better people in to roles. streamline middle management to save money. invest in systems to bring the company up to date with competitors.

Other Employee Reviews for World Duty Free

  1. "Customer Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service
    Former Contractor - Customer Service
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at World Duty Free as a contractor (Less than a year)

    Pros

    Loved the job.
    Discount after 12 weeks.
    Members of staff were nice, mostly.

    Cons

    Managers don't care about staff, favouritism, gossiping, lying.
    Hours we a nightmare too.


  2. "Only for someone with no aspirations whatsoever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Girona (Spain)
    Former Employee - Sales in Girona (Spain)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at World Duty Free full-time (More than 3 years)

    Pros

    Stable job, if you know how to please the managers and keep quiet. The basic salary it's on the low side; in the good times it was compensated with the commissions but at the time I left there were hardly any. I have to say that once you have worked for a full year you get 4 double payments and some perks like free perfumes and cosmetic products.

    Cons

    Nightmarish shifts that break down your biological clock and no possibility of promotion, or actually being considered valuable at all.
    They provide no training and not much information about the products so it's difficult to improve your costumer service. They don't seem to value much having an interest in performing better, learning, developing skills like languages, etc. Extremely poor management based on holding onto power, keeping information away from employees and not letting anyone stand out or progress. Constantly changing shifts -sometimes on a day to day basis- that makes nearly impossible to make even short term plans or have a personal life.

    Advice to Management

    Having an interest and motivation to learn seems to be punished rather than rewarded. Please review the working culture, offer more trainings and information about products. Employees dealing on a daily basis with clients have a lot of valuable information that is seldom used it. Relax the hierarchy barriers and improve communication through the different levels.


There are newer employer reviews for World Duty Free
There are newer employer reviews for World Duty Free

See Most Recent

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