The IT department is a place that's stuck in about 1990. They still have a heavy reliance on the waterfall development model, and are extremely deadline driven. Nobody cares about software quality, only about pushing software through the hoops at the expense of quality so they can look good because they met their own deadline. Deadlines are paramount, and this is pushed by senior management above all else. Then everything breaks and nobody seems to connect these two obvious points. The same can be said for the IT support where there's constant chaos, and massive failures are a daily occurrence. It's so permeated the culture they think this is normal. (Google Normalization of Deviance to understand this more broadly)
The environment is extremely siloed and the culture encourages everyone to avoid any blame whatsoever. People work extremely long hours because the company believes in under-staffing to the extreme. The biggest problem at World is simply they've grown far faster than they can keep up with and don't understand they can't keep doing this. This won't change anytime soon.
Employees in IT are extremely diss-empowered. Everything is driven by policy, with a top down management style. The corporate firewall blocks useful things like youtube (Why yes, there's learning material on youtube!) as a matter policy.
