World Travel Holdings - Don't mess up here! Don't stay off the phone too long. | Glassdoor
There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

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Helpful (3)

"Don't mess up here! Don't stay off the phone too long."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Representative in Altamonte Springs, FL
Former Employee - Customer Care Representative in Altamonte Springs, FL
Doesn't Recommend
Disapproves of CEO

Pros

Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

Cons

Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

Advice to Management

Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.

Other Employee Reviews for World Travel Holdings

  1. Helpful (2)

    "well?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Orlando, FL
    Former Employee - Agent in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great coworkers depends who you pick

    Cons

    management needs to help employees not hinder them

    Advice to Management

    stop abusing the sales floor/ non management they work hard


  2. "Eh."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    great fellow employee, work from home

    Cons

    They do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

    Advice to Management

    Pay attention to your smaller employees, they make the company and will probably be your boss one day.

There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

See Most Recent

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