World Travel Holdings - Kind of scammy, horrible values and ethics | Glassdoor
There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

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Helpful (1)

"Kind of scammy, horrible values and ethics"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Orlando, FL
Former Employee - Anonymous Employee in Orlando, FL
Doesn't Recommend
Disapproves of CEO

I worked at World Travel Holdings full-time (Less than a year)

Pros

tours of new cruise ships, cruise discounts, the occasional free cruise

Cons

management, values and ethics, job security and satisfaction

Advice to Management

This is NOT the position I was expecting in ANY regard, nor was it the kind of people I was hoping to work for. From the top down, everyone was shady. It wasn't cold calling, I'll give them that, but it wasn't your typical call center either. Rules did not apply to everyone, customers or associates. Blatant favoritism was shown in both regards. It was a miserable experience!! My co-workers were LITERALLY on Farmville 85% of the time. VERY lax atmosphere... cursing, vulgar/lewd gestures, and innuendos ran rampant throughout the place!! I was VERY disappointed and disheartened with this experience.

Other Employee Reviews for World Travel Holdings

  1. Helpful (2)

    "Don't mess up here! Don't stay off the phone too long."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Altamonte Springs, FL
    Former Employee - Customer Care Representative in Altamonte Springs, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, worked with great people. Luncheons from sales executives every month at least, Good location. Good training.

    Cons

    Cons would be the way that the managers kept track of calls coming in, in relation to the customer service versus sales. It was rare that a person wanted to add on to an already booked reservation. New inbound calls were expected to be sold on that call due to price changes. Don't take too many breaks, if you are sick try to be there anyway, while the managers understood people do get sick after a while they will start targeting anyone that would take advantage of sick time or other time off.

    Advice to Management

    Not every position is about sales. Customer service is very valuable as well, with that being said there was no room for improvement for sales when all the calls are for customer service.


  2. "Eh."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Orlando, FL
    Current Employee - Customer Care Representative in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    great fellow employee, work from home

    Cons

    They do not work with your schedule for any reason, not school, not another job, not family. Everything is done by what they feel they need.

    Advice to Management

    Pay attention to your smaller employees, they make the company and will probably be your boss one day.


There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

See Most Recent

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