World Travel Holdings - Needs imporvement | Glassdoor
There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

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"Needs imporvement"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Virtual Travel Consultant in San Diego, CA
Former Employee - Virtual Travel Consultant in San Diego, CA
No opinion of CEO

Pros

Ability to work at home

Cons

Tight management procedures which change constantly. Mandatory overtime not always necessary and unfair to employees, poor handling of procedural questioning and criticism, 21-point Customer Connection was introduced in 2007 which did not take into account successful practices used by seasoned travel agents and forced all agents to use "Company-researched" ideas on how to sell travel to the "discriminating" Internet travel client with consequences imposed if agents did not follow everything "by the book."Overall this procedure has been largely a failure but the Company will not let this go, basically so a Sales Manager can justify keeping his job.

Advice to Management

Happier employees are those that feel empowered to sell travel the way they know how. Allow flexibility in the sales process and only address issues if they are a problem. This was the way the former NLG ran the company and employees were much happier.

Other Employee Reviews for World Travel Holdings

  1. Helpful (1)

    "WTH needs to take a hard look in the mirror and into the future or they might not be around much longer."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Withheld in Woburn, MA
    Current Employee - Withheld in Woburn, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People are very nice and personable. Never let it be said that people don't like coming here. I think they just feel that things are not going to get any better.

    Cons

    Complete lack of vision from Senior Management. You would be hard pressed to find 5 employees (out of hundreds) who know what the company vision is, what direction we are headed in, or how we are going to get there. After several rounds of layoffs over the years, including a recent one in which 15% of the staff was laid off, morale is very low.

    Advice to Management

    See above comments. You have to do more than just tread water.


  2. Helpful (1)

    "Pay more attention to who has the most impact on your customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coach in Miramar, FL
    Former Employee - Sales Coach in Miramar, FL
    Recommends
    Approves of CEO

    Pros

    They are a leader in the Travel Industry and have a very aggressive approach to gaining new business especially when the industry trends are down.

    Cons

    advancement opportunities and management payment is limited, and the bonus Maximum potential is not attainable. Compensation is always the first item to be changed for everyone when performance dips.

    Advice to Management

    Your frontline supervisors and coaches should be the most important people to senior managemet as they are given the most daily tasks and are responsible for keeping your frontline sales people motivated and productive. This is not the case and is usually the complete opposite, overworked and underpaid is essentially the way this position runs.

There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

See Most Recent

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