World Travel Holdings - A good company to work for but unclear of goals and current supervisors pretend to work and do nothing. | Glassdoor
There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

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"A good company to work for but unclear of goals and current supervisors pretend to work and do nothing."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
No opinion of CEO

Pros

World Travel Holdings offer a decent benefit package especially decent considering today's economy. The people that work for this company are like one big family and look out for each other. I do like how instead of having to pass a customer from one department to the next we can assist a customer with Sales and Service; although, specializing in service can be lost if you are too busy trying to sell.

Cons

Senior management and supervisors (not all) but quite a few should be become actors and actresses. Maybe if they actually worked and supported their teams with feedback good or bad it would help to develop skills and motivate their employees. Also, senior members ask for feedback regarding systems and ways the company may improve the overall customer experience, it goes in one ear and out the other. Why waste employee’s time asking for their feedback if they are not going to use it or at least give updates on what we've requested? There are too many members of management not working and getting paid for it.

Advice to Management

Stop allowing some employees to get away with calling out all the time or coming in late all the time. It is completely and utterly shocking how someone that can never show up on time and always calls out for any excuse major or minor can be considered top three ranking on a team. Something is not right with that picture. The quality of some employees work is being overlooked because members of management are too busy showboating and pretending to work. Management, please pay better attention to your team members by reviewing their work and providing feedback. Also, tighten the reins when it comes to consistently being tardy and calling out. These actions take a toll on the rest of the team. Try actually listening to the feedback we give about the current systems and how they might be improved and please do not lose focus on specializing in quality service to our customers.

Other Employee Reviews for World Travel Holdings

  1. "Longtime employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, MA
    Current Employee - Anonymous Employee in Wilmington, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    The company definitely offers longevity for employees looking to extend their experience over a number of years.

    Cons

    There is very little room for promotion or advancement within the company. When I was hired, it was advertised that there was, but having been there over 5 years now, I can attest that there truly isn't.

    Advice to Management

    Offer your employees more room for growth, more incentives to remain employees and hire more from within whenever possible.


  2. Helpful (3)

    "Nice job that gets frustrating over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Boston, MA
    Current Employee - Travel Consultant in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Work at home. Can be a fun job, helping people plan vacations is enjoyable. Can develop lots of repeat customers who become friends.

    Cons

    Misleading marketing results in a lot of unhappy callers. Unrealistic expectations. (two thirds of agents aren't meeting "expectations" which makes those expectations meaningless)

    Advice to Management

    Get realistic expectations. If two out of three agents don't make a goal then maybe the goal is not realistic?

There are newer employer reviews for World Travel Holdings
There are newer employer reviews for World Travel Holdings

See Most Recent

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