Xanterra - Server in Yellowstone National Park | Glassdoor
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Helpful (4)

"Server in Yellowstone National Park"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Server in Yellowstone National Park, WY
Former Contractor - Server in Yellowstone National Park, WY

I worked at Xanterra as a contractor (Less than a year)

Pros

Live and work in the park! I got the chance to spend the entire season in Yellowstone. I met so many awesome people from around the world, while making REALLY good money.

Cons

As a server we did 48-50 hour work weeks. Many times you work until 11-12 at night and are expected to work breakfast at 6 AM. Lots of people got fired for things done outside of work. I.E. Underage drinking, drugs, public intox and so on. How you behave yourself outside of work does matter a lot here. With so many people being fired, and no one new being hired, the work loads and shifts continued to get heavier. Dorm living isn't terrible. Employee dining room wasn't the best.

Advice to Management

Encourage more teamwork! There were no negative (or positive) reinforcements for teamwork, so many people only worked the 'bare minimum', which is really frustrating in a FOH position.

Other Employee Reviews for Xanterra

  1. Helpful (2)

    "Beautiful Place, Awesome employees, Terrible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Guest Service Agent in Yellowstone National Park, WY
    Current Contractor - Guest Service Agent in Yellowstone National Park, WY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xanterra as a contractor (Less than a year)

    Pros

    The pro's are good. You will work in a beautiful place with some of the most interesting coworkers from all over the world. Your housing and food are taken care of and you still make a paycheck.

    Cons

    The pay is low, you handle MASS amounts of guests, far more than any other resort I have worked for. The hours can be long, especially if you work in the Kitchen or Dining rooms. Lots of employees will be fired for unknown reasons and you WILL pick up the slack. This season (Summer 2012) we had a Ranger present nearly every night at the dorms, doing searches and arresting employees. Of course some were warranted, but still it seemed excessive. With the exception of the Front Desk Management, which I found to be very pleasant and effective, the management in the Canyon area were quite terrible. Lots of overworked and underpaid folks being treated like slaves especially towards the end of the season.

    Advice to Management

    Look past the small stuff so that we can keep the employees we have and so that we don't get overworked.


  2. Helpful (1)

    "Good place to gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Furnace Creek, CA
    Former Employee - Director in Furnace Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xanterra full-time (More than a year)

    Pros

    Free food, cheap housing, opportunities for advancement, friendly and well traveled co-workers, beautiful locations

    Cons

    There are properties run by Xanterra all over the country, corporate Xanterra seems either unaware or unconcerned with whats going on at their properties. IE If you have a terrible GM (which I did) he can run a place into the ground. With the properties remote locations there seems to be highly unqualified and unmotivated people running departments.

    Advice to Management

    Find out whats really going on at your properties (especially Furnace Creek)


There are newer employer reviews for Xanterra
There are newer employer reviews for Xanterra

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