Xceligent - good people, boring work | Glassdoor
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"good people, boring work"

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Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

good pay and nice people

Cons

very tedius and boring work

Other Employee Reviews for Xceligent

  1. Helpful (17)

    "DMGI needs to cut it's losses and get out of Xceligent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Kansas City, MO
    Former Employee - Anonymous in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xceligent full-time (More than 3 years)

    Pros

    Upon joining the company, the benefits were "ok" and time off policies liberal and accommodating. However, upon departing from the company, these very basic pros had deteriorated dramatically. There are no other pros to this company which is NOT sustainable without DMGI, their primary investor.

    Cons

    Support Staff (market analysts, customer service): grossly underpaid, improperly trained and unrealistic workload. The turnover rate is so high that it not only confuses the field staff, but the customers as well. Their direct management team does not have the education or experience to oversee and direct appropriately.

    Mid-Level Management: Historically, this level of management has been associated with or related to the company's family in some way regardless of qualifications. There is no leadership, expertise, organization, support or follow through within this level. Complete chaos at best. The same can be said within the tech support arm.

    Technology: Considering this IS a technology company, one would think that investment and attention to data, it's quality, it's ability to be user friendly, an educated support staff and simple functionality would be par at best. Unfortunately, their system has been "broken" from the onset and they simply band aid the problems as they arise. DMGI would have to invest a fortune into a complete overhaul of the system for it to function to even compete with CoStar.

    Senior Management: Since DMGI came on board as an investment partner, Top Management have brought in numerous senior level management members. Most have exited within their first 12 months with the company. One would consider this a HUGE RED FLAG for how Xceligent functions. There is no management other than the Top Level Management, and what they do manage is within very questionable and ethical boundaries with both their investors and the IRS, not to mention their customers. Chaos is just as prevalent at this level. Titles change by the week. Delegation is non-existent. Members of Senior Management are just waiting for Top Management to take their "exit package" and for DMGI to come in and take over before the company completely implodes. This level also believes that the company is not sustainable as it is positioned technologically.

    Top Management: Absolutely no professionalism within the company. I cannot speak as to how they interact with DMGI. Not honest about data integrity, accuracy of the "numbers", geographies, etc., when presenting to potential customers at all levels. Wants the field sales staff to memorize (word for word) the CEO's sales pitch and that's the company's training program. Epitome of a used car salesman mentality. Top management is only looking out for Top Management to achieve their financial milestones as it pertains to their obligations to DMGI. Then they will take the money and run...

    Advice to Management

    There is no advice one could give to the management that only cares about themselves and their $$$.
    After working for a multibillion dollar company before joining Xceligent, I cannot even begin to understand how this company is still being supported by DMGI and that they have not seen through the cloak and veil that they are investing in.


  2. Helpful (8)

    "Horrible mess... High stress... Not worth it..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Analyst
    Current Employee - Market Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xceligent full-time

    Pros

    The only pros to this job are the fact that it is a Monday through Friday position requiring no weekends or holidays.

    Cons

    Pay is unequal between offices. People performing the EXACT same job in the Blue Springs office make substantially more money than people in the Sedalia office. Constant bullying and threatening behavior from management. Micromanagement is a huge problem. Exceptions for some and rules for others when it comes to policies and procedures. Favoritism is a huge issue with management. Promotions are based solely on favoritism and length with company, not merit or credentials. Few opportunities for advancement. When management leaves for different positions, those positions are not replaced or opened for other employees, but rather eliminated, leaving a heavier work load on existing management - causing them to constantly be overloaded, not have time for their teams, and have horrible attitudes all the time. Management team will speak to you like a child on a daily basis and is often rude and condescending. No follow-through from anyone. HR issues are never addressed. Corporate is only involved with Blue Springs office - Sedalia office is often an afterthought. Sedalia office is full of employees with 2 years+ experience yet are treated the worst out of the whole company. Any suggestions offered to better a process are seen as pushback and you are labeled for having an attitude problem if you bring a problem to anyone's attention. Morale in the office is absolutely disgusting. Most employees can be seen at any given time spending more time on their phones, shopping, or playing around on the internet than working. Metric goals are cheated by many employees and management is not smart enough to realize it, thereby punishing those who actually do work and do their jobs properly. Employees who cheat to meet numbers are rewarded with pay raises and level assessments while those who do extra are not. Company is in a constant state of change and uproar. Nothing ever is constant. New procedures are implemented without proper testing - then retracted when they do not work. Our product is glitchy and spends more time down than up. I spend half of my day apologizing to customers for something being wrong with the system, yet again. Some markets do not even have enough members to financially support the market even being open. This company has to be hemorrhaging money. 90% of our updates are made based off of information from our largest competitor's websites - per our customers' requests. Office equipment is outdated - nothing is ergonomically correct. My left hand is going numb as I am typing this. The environment is extremely stressful and a complete mess. This company is just grasping at straws to stay alive it seems. Many of us are seeking other employment and plan to exit just as soon as possible. Please save yourself the time and stress. Do not work here!

    Advice to Management

    Completely remove current management team and hire people who have experience and education in management who know how to properly run an office, be professional, and not play favorites. Additionally, bring in some outside influence into the company and learn how to properly run a company. This company needs some major overhaul if it ever thinks it is going to be a genuine competitor in the market. It's sad how big of a mess this place is.

There are newer employer reviews for Xceligent
There are newer employer reviews for Xceligent

See Most Recent

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