Horrible company culture! - Customer Service Representative Xerox Employee Review

The trainer they had in TBay was beyond unprofessional and treated his trainees as if they were total trash. I was threatened a write-up because I forwarded a customer to a different department. They TOLD me to do it. Then said I could have handled it myself. When I asked how I should have solved the problem, it took THREE different trainers to attempt to find the answer. That was the final straw for me. Never mind the breaks that are not even long enough to use the restrooms.