Xerox - Customer Care Rep. | Glassdoor
There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

Helpful (2)

"Customer Care Rep."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Tigard, OR
Current Employee - Customer Service Representative in Tigard, OR
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Xerox full-time (More than a year)

Pros

Im not unemployed right now

Cons

ABC Pay system and scheduling based on stack ranking

Advice to Management

Fix the cons I listed.

Other Employee Reviews for Xerox

  1. Helpful (1)

    "46 years, 7 months and 3 days of a start-up company that made it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - U S Manager of Intellectual Property in Rochester, NY
    Former Employee - U S Manager of Intellectual Property in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Good people who work hard at a company that has almost always been on the leading edge of technology.

    Cons

    Some senior management decisions were not in the best interest of the company or its employees. Letting Steve Jobs and Steve Wozniac into PARC is one that stands out.

    Advice to Management

    Don't forget that the best advice seldom comes from the top down, but it is actually the other way around.


  2. Helpful (4)

    "Places no value on employees since acquiring ACS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Associate in Harrisburg, PA
    Current Employee - Client Associate in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Great co-workers, lots of access to learning

    Cons

    Cut wages of lowest paid workers to increase revenue; sends high paying jobs overseas while bringing back low paying jobs; lost focus on customer relationship in favor of increasing revenue at any cost.

    Advice to Management

    Get rid of Ursula Burns; stop trying to turn Xerox into ACS; put focus back on customers and recognize the value of loyal employees.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

Work at Xerox? Share Your Experiences

Xerox
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or