Xerox - Project based customer service position | Glassdoor
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There are newer employer reviews for Xerox

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Helpful (1)

"Project based customer service position"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Recommends
Negative Outlook
Approves of CEO

I worked at Xerox full-time (Less than a year)

Pros

Good training, management, working conditions and pay. Xerox Services (formerly Affiliated Computer Services, a 2010 Xerox acquisition) provides business process outsourcing services to major companies. This position was based in Tempe, AZ and provided customer service during the employee benefits open enrollment period of a major U.S. retailer.

Cons

No promises were made of anything but project employment. This project was very short lived (6-7 weeks) and did not lead to an offer of ongoing employment. Xerox Services is currently reducing its workforce (probably worldwide) to improve its operating margin.

Advice to Management

Written e-mail & video communications to employees from CEO Ursula Burns were very clear and heartfelt. Based on very limited exposure, I would rate her highly as an executive.

Other Employee Reviews for Xerox

  1. Helpful (1)

    "Xerox is not what even 1/10 of what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Rochester, NY
    Current Employee - Financial Analyst in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Rochester is a great place to raise a family. Some departments are more flexible than finance. Bottom line, no pros.

    Cons

    Current managers in the finance area are very old school and do not adapt well to changing times. Xerox has 2 restrucutring activities every year. More work, less people. There is not much talent in the pipeline and the future of Xerox leaders is not looking to good. Raise average close to 0% in the last 3-4 years. Little to no progression in the finance area. Mid level managers are afraid of upper level managers and do not have a voice. Average age of Managers are close to 50 which means no promotions for the up and coming talent non existent. People in the finance area are very clicky. Finance department is predimoninantly caucasion and if you are of ethnicity, you are more likely not in the click. Beneifits are poor.

    Advice to Management

    Mid level managers should retire or take the voluntary package. You are doing more harm to the company by staying and not being happy with your job. Morale is low and you should do something to keep our young talent.


  2. Helpful (1)

    "eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    xerox will pay for performance

    Cons

    lately you must perform or you're out

    Advice to Management

    better communication

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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