Xerox - Project based customer service position | Glassdoor
There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

Helpful (1)

"Project based customer service position"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Former Employee - Project Based Employee Benefits Specialist in Tempe, AZ
Recommends
Negative Outlook
Approves of CEO

I worked at Xerox full-time (Less than a year)

Pros

Good training, management, working conditions and pay. Xerox Services (formerly Affiliated Computer Services, a 2010 Xerox acquisition) provides business process outsourcing services to major companies. This position was based in Tempe, AZ and provided customer service during the employee benefits open enrollment period of a major U.S. retailer.

Cons

No promises were made of anything but project employment. This project was very short lived (6-7 weeks) and did not lead to an offer of ongoing employment. Xerox Services is currently reducing its workforce (probably worldwide) to improve its operating margin.

Advice to Management

Written e-mail & video communications to employees from CEO Ursula Burns were very clear and heartfelt. Based on very limited exposure, I would rate her highly as an executive.

Other Employee Reviews for Xerox

  1. Helpful (1)

    "eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    xerox will pay for performance

    Cons

    lately you must perform or you're out

    Advice to Management

    better communication


  2. "Xerox king of the government contracts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Baltimore, MD
    Former Employee - Supervisor in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    Great work life balance
    Different positions are paid well
    Mostly friendly environment

    Cons

    SDU needs to be supervised more by corporate. Management needs to recognize the talent they have on their staff. High turn over rate.

    Advice to Management

    Get rid of the nepotism there are too many family members working and supervising each other.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

Work at Xerox? Share Your Experiences

Xerox
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or