Xerox - A technology and service company that possesses outdated technology and displays horrendous customer service | Glassdoor
There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

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Helpful (1)

"A technology and service company that possesses outdated technology and displays horrendous customer service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in Rosemont, IL
Former Employee - Director in Rosemont, IL
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Xerox full-time (More than 5 years)

Pros

Paycheck and immediate team members were the primary motivators for my continuing to come to work on a daily basis.

Cons

Outdated technology and archaic business processes. Stifling command and control management style. Extremely limited career development opportunities. Constant cost-cutting measures through downsizing. Essentially no performance based salary increases in 4+ years.

Advice to Management

Re-embrace the innovation culture and values that made Xerox a renowned company in the 60s and 70s. There are a host of great companies and great leaders that Xerox senior management should try to emulate, particularly in the areas of customer service and technological innovation and leadership.

Other Employee Reviews for Xerox

  1. "Senior financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Waite Park, MN
    Current Employee - Senior Financial Analyst in Waite Park, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    Wide career choices are available

    Cons

    There is No work life balance


  2. Helpful (2)

    "Up to the late '90s it was a great place to work, this mostly ended in 2000."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Rochester, NY
    Former Employee - Manager in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Talented people, flexibility in working hours, internal training opportunities.

    Cons

    Decision makers are too far removed. No process for getting new business ideas to the decision makers. Promotion and compensation is a function of time, not a function of performance and level of responsibility. Tuition reimbursement amount is now pathetic.

    Advice to Management

    Get rid of the one size fits all mentality. And plan the technology decline, don't just let it happen.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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