Xerox - Great training, decent floor support; poor client. High turnover rate. | Glassdoor
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"Great training, decent floor support; poor client. High turnover rate."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
Former Employee - Technical Support Representative in El Paso, TX
Former Employee - Technical Support Representative in El Paso, TX
Recommends
No opinion of CEO

I worked at Xerox full-time (Less than a year)

Pros

Company atmosphere on behalf of xerox was positive. Training was well done; trainers were very supportive and kept employees well informed. Tech Support Reps are open and willing to help you as well. Floor walkers were integral.

Cons

Sprint was not forthcoming about towers down to customers; created some difficult calls. Some supervisors are unwilling to do their job and have foul language, but the floorwalkers are great replacements.

Other Employee Reviews for Xerox

  1. Helpful (3)

    "Keep heading in wrong direction..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Engineer in Webster, NY
    Current Employee - Senior Field Engineer in Webster, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Can work with great group of people at work group level
    Good work, life balance in most positions
    Decent autonomy to accomplish work objectives

    Cons

    Management delusional about results
    "Silo" approach to business creates atmosphere for poor decision making
    Benefits continue to be eroded
    Constant layoffs

    Advice to Management

    Return to the values of Joe Wilson.
    Start thinking about long term health instead of quarterly results.
    Get executive pay in line with results
    Realize that you actually have to value your employees, not just SAY that you do.


  2. "Used to be a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Wilsonville, OR
    Former Employee - Engineer in Wilsonville, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    My co-workers were the best reason to go to work every day.

    Cons

    Corporate is no longer investing in technology, and my department was decimated with funding cuts and project cancellations. Managers at my site were hopelessly trying to deal with what corporate gave them.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

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