Xerox - customer service | Glassdoor
There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

"customer service"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Neutral Outlook

Pros

you get to help people with their problems

Cons

the pay is between 9 and 13.88 dependant on how well you wow the customers and how many calls you receive in a day

Other Employee Reviews for Xerox

  1. "Great training opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Santa Ana, CA
    Current Employee - Senior Engineer in Santa Ana, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 8 years)

    Pros

    Great team to work for

    Cons

    No raises and terrible healthcare


  2. Helpful (3)

    "Embedded Systems Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Embedded Software Engineer in Rochester, NY
    Current Employee - Embedded Software Engineer in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Good work/life balance. Flexible work hours. Still decent pay for the area.. Good rank and file workers to work with.

    Cons

    Jobs constantly being outsourced overseas. Employees not valued by senior management. Benefits are horrible and get worse each year. No pay raise in years while senior management still get bonuses. If you want to stay in Rochester, you have to put up with it since between Kodak and Xerox layoffs, any company hiring is low balling possible employees. Constant squeeze on equipment. Moral is the lowest I have ever seen in any company. Processes keep becoming more and more covered in red tape, slowing work down. STEM based work is not valued compared to low end services such as call center work. Most new hires are contractors only, mostly of the contractors where people laid off and brought back years later at lower pay and no benefits. No training for moving into other skill areas.

    Advice to Management

    The senior staff needs to be shaken up from the top down. They do not understand what they have in skills and instead spend more time trying to save a buck than make a buck. They also should look at what they have and retool/reuse it instead of shutting it down.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

See Most Recent

Work at Xerox? Share Your Experiences

Xerox
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or