Xerox - Testimonial of working for a small company (AMICI) that was bought by Xerox that merged with ACS | Glassdoor
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Helpful (5)

"Testimonial of working for a small company (AMICI) that was bought by Xerox that merged with ACS"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Developer in Albany, NY
Current Employee - Software Developer in Albany, NY
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Xerox full-time (More than 5 years)

Pros

Tons of flexibility, good level of ownership, unique challenges, a fading "small company owned by a big company" feel, 24/7 business so work hours are very flexible, intelligent and resourceful development staff. Friendly environment. Decent benefits through corporate Xerox with easy-to-use (mostly) online tools for benefits management. Can work remotely.

Cons

Too much "hackery", development compromises to minimize delivery time outweigh good product design, very difficult to move anywhere once you're established, mostly business-oriented upper management that do not consider technical implications, very stagnant job growth, relatively non-competitive for wages and benefits, recent merger with ACS has caused several internal changes and commensurate compensation policies. Very little recognition for tasks of scaling difficulty, 24/7 on-call support mandatory generally at the whim of delivery requirements. Constant shift in priorities and fluid requirements makes it difficult to finish projects. Large disjunction between development teams, lots of segregation and redundancy. Lots of workspace shifting. No clear direction, non-uniform development standards and tools for various technologies. Outdated / non-development workstations. One raise in 6 years with decline in benefits and bonus potential. Thin-stretched team sizes with a low in-flux of new developers. Constant feeling of "work-debt" as a result to understaffed teams and constant shifting in priorities, leaving for too much unfinished work and shifting of gears. Morale seems a bit low lately, and they've been having issues with retention (see above). Lack of authority at times, some departments do not lend well to providing information unless you follow loosely-defined protocols. Too much he said, she said, and too many conflicts for what people want with often murky direction from management. Very high accountability/responsibility requirements and expectations, punitive culture for "failures" to meet them. Primitive or sub-par implementations of formal development pipelines with lots of variation by department. Extensive responsibilities without fair compensation. Technology usage is scattered and not always compatible between departments.

Advice to Management

Technical leadership would be a start. Standardizing and formalizing the development and review process would be a good idea. Standardize and modernize development platforms and tools. Standardize technologies. HIRE MORE DEVELOPERS and TRAIN THEM; there seems to be an issue with retention in your current culture, and you're going to end up with a lot of orphaned product to sustain and maintain, which will become an exceedingly difficult task if you lose all of your talent. Pay the going rate, be competitive and progressive, offer opportunities for growth, recognize employee efforts, provide more opportunity for morale-boosting such as work events and on-site snacks/drinks (if you work a late shift, getting food isn't always easy, and sometimes you're too busy to grab food let alone a snack). Provide more transparency to direction, report on the results for all of the surveys you have us take, make the various 'training' tests less invasive and cumbersome to take and without interrupting a very heavy workload (IT policy and non-discretion really doesn't change that much...it's a very painstaking 2 hours). MAKE YOUR EMPLOYEES FEEL APPRECIATED! And just because something raises an exception, doesn't mean that every single time it's an oh-my-god-get-a-dev-on-this-asap moment...I'm talking about those 3AM SPOC calls that get escalated very easily. Have some more regard for work-life balance. It'd also help if you actually listened to the devs from time to time.

Other Employee Reviews for Xerox

  1. Helpful (1)

    "Xerox PM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Cleveland, OH
    Former Employee - Project Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 5 years)

    Pros

    The work is interesting, the people and clients are intelligent, hard working, and great to work with. The company is flexible, allowing work from home.

    Cons

    The company has had frequent layoffs, salary cuts, travel freezes, flight cost limitations that have resulted in losing business; currently putting employees above a certain level on furlough. 45 billable hours per week required (does not take into effect the many non-billable hours required over the 45 required).

    Advice to Management

    decide if consulting is a business they want to play in, and if it is, take steps to keep the good employees they have.


  2. Helpful (1)

    "If only I could rate less than 1 star"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Technical Support in Colorado Springs, CO
    Current Employee - Tier II Technical Support in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    lots of hours and overtime

    Cons

    no pay increases, were told directly by management that were replaceable, Ive never seen a place that could care less about its employees, if you like working for unqualified management than this is the place for you

    Advice to Management

    increase pay because wages do not compare with the cost of living your employees are struggling , hire qualified managers instead of highschool click groupies.

There are newer employer reviews for Xerox
There are newer employer reviews for Xerox

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