YMCA - Great Corporate Management | Glassdoor
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There are newer employer reviews for YMCA

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"Great Corporate Management"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook

I have been working at YMCA (More than 8 years)

Pros

Corporate support and continuing education

Cons

Not much room for growth

Advice to Management

Keep up the good work.

Other Employee Reviews for YMCA

  1. Helpful (2)

    "High employee turnover is the direct result of poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Water Safety Instructor in Greenfield, WI
    Former Employee - Water Safety Instructor in Greenfield, WI
    Doesn't Recommend
    Neutral Outlook

    I worked at YMCA part-time (More than a year)

    Pros

    Free access to gym-health club facitlities, many nice members and nice workers at the lowest levels of the organization. Sometimes, the kind of camaraderie that is created by really mean and inept management occurs, and that part can result in good friendships (not unlike the friendships forged in crises, disasters, and combat).

    Cons

    Even comparing to other non-profits, where crisis management, budget shortfalls and understaffing are the norm, the Y is notably poorly run. Towards the top, there's a mentality that the proper model for operation is the American Megacorporation, so in dozens of inappropriate ways they try to run like Walmart, McDonald's or United Airlines. However, aside from jingositic lipservice, there is no real investment in frontline workers, there isn't even much respect or support for functional levels of morale. Mid and lower level managers are selected for narrow rule enforcement enthusiasm, and misapplied corporate jargon is repeated like mantras: "be professional" (which means, be subservient and obsequious), "be customer friendly" (avoid complaints from the more generous White middle class donors by selectively enforcing or ignoring safety rules for the favored clients). It's hard to believe this is a Christian organization, as they have institutionalized a complete disregard for the human needs and viccissitudes of the army of low paid bottom level workers and volunteers. Put more simply, the organization is downright mean to its staff, starting somewhere way above my paygrade, not just trickling down, rather pouring down as a crushing waterfall to the lower levels. It's just not that hard to notice that YMCA workers are treated poorly, constantly worried about their jobs, overly disciplined. At the Southwest location where I worked the most, non-White employees had the shortest lifespan, complaints from openly racist patrons weren't questioned, instead, suspensions and firings were immediate. An illogical and dizzying array of health, safety, and other rules were partially, selectively enforced, depending on who specifically the clients were, and since this was all quite unofficial, quite the minefield for new workers. I saw many workers suspended and fired for enforcing posted rules against the favorite patrons (percieved to be better donors). I saw workers fired for all sorts of very petty reasons, two lifeguards were fired for reading lifeguard magazines when there was no one in the pool, another lifeguard was fired for swimming when there was no one in the pool; a gym attendant was fired for reading a book. The most loyal workers, the ones coming in on short notice to cover the many suddenly open shifts resulting from the high turnover and low morale, those workers were usually on the firing line first - the long hours exposed those most dependable workers to the meanest supervisors over the most critical times, and violating one of the numerous senseless work rules would be inevitable. Thus, there was a built-in incentive to minimize vounteering to cover extra open shifts, resulting in a chronic situation of being shorthanded, also creating pressure to slip on the many work rules. Employee discipline could best be described as Draconian, many of the mid and lower level supervisors clearly relished being mean to the workers, many of the latter being young people on their first jobs, retired people who were scrapping to get by after unfair pension or retirement plan changes screwed up their golden year plans, and teachers and other underpaid workers on second, or even third jobs.

    Advice to Management

    Trying to emulate large profitable monopoly corporations is ill-advised. Get back in touch with your Christian roots (and this coming from a non-Christian!). Christ's teachings of compassion, brotherly love, forgiveness, all need to be worked into the daily operation of the Y. Lower and mid-management level supervisors shouldn't be enforcer and rule follower types, they should be teacher types, or even actual teachers, people who care about people, people who are capable of common sense understanding, compromise and humane sympathy. If rules can't be universally applied and enforced for all patrons, then change or remove the rules. Stop being hypocritcal, either openly allow promiscuous behavior in the men's locker room, or stop playing the YMCA song incessantly!


  2. "Good things happening, just not in management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at YMCA (More than 10 years)

    Pros

    Good hearted staff who work with the members. Really genuine and have the best of intentions.

    Cons

    Management has gotten worse over the years and do not have the Y mission and values at the forefront of decision making. Senior management is disconnected and and has created and fostered an environment that is not conducive to productivity and teamwork.

    Advice to Management

    Stop the narcissism and remember what the Y is all about. Get back to the basics and foundations of being a Christian organization who cares for others.

There are newer employer reviews for YMCA
There are newer employer reviews for YMCA

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