Yelp - My Nearly Two Years as an AE at Yelp: The Good, The Bad and the Ugly | Glassdoor
  1. Helpful (18)

    "My Nearly Two Years as an AE at Yelp: The Good, The Bad and the Ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Yelp full-time for more than 2 years

    Pros

    Gosh where to begin.. After working at Yelp as an AE for almost 2 years I've decided to move on to a new gig. I realize a lot of these responses on here are emotional and I am going to try to keep mine as objective as possible so that everyone can be as informed as possible. Starting with the good.. The job really is what you make of it. Sounds cheesy but its true. Despite a lot of the negativity you might hear around...

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    Cons

    There's no sugar coating it... This is a straight call mill. Hundreds of reps calling all day. There is no strategy, or finesse involved, you are just dialing down 70+ calls a day. Every day. Every week. Forever.... Intellectually curious and critically thinking individuals need not apply. The monotony of the job will beat those traits out of you. Beyond that...The obvious big one is the pay. The base pay starting at...

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    Advice to Management

    I don't regret my time at Yelp. It helped me get my next opportunity where I'll be making almost double what I made at Yelp. As for suggestions.. Pay more competitively. Even a modest bump (starting base pay at 45-48K) would make a difference. This will help with retention. Focus on investing more into your current reps instead of churning in 50+ new reps every single month. Be more willing to consider AEs for roles outside...

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    Yelp2018-05-10
  1. Helpful (2)

    "Growing Quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    The company is growing fast. You would assume that hiring 30+ per month would mean they are over-hiring in order to weed people out, but there's plans to grow the salesforce to a few hundred more. With a fast growing company comes the natural growing pains, but I've alway felt Yelp has been very transparent on areas of improvements and genuinely care about making changes in attempt to make the day to day and overall job...

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    Cons

    It's challenging, particularly early on when you don't know how to handle the tough objections on the phone. Example: "We've already been called by Yelp for 5 years". If you lose engagement in growing your career and getting better at what you're doing, it's very hard to find motivation.

    Advice to Management

    Solutions are needed to work with/talk with business owners that already made up their mind about if they want/need Yelp. Many feel like they are banging their head against a wall on that one. If you're good you can handle that objection, but 80% cant.

    Yelp2019-05-21
  2. Helpful (178)

    "Amazing People, Incredibly Unhealthy Work Environment, HR Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yelp full-time for more than 2 years

    Pros

    I am writing this review 6 weeks after leaving Yelp and about 4 at my new company so I feel like I have had some time to digest, compare, and reflect on my experience. THE GOOD: People - A pro and a con, we will get to that later. I have made some of my dearest friends and amazing mentors working there. Everyone is around the same age, has similar goals as you, and for the most part your peers encourage you to succeed....

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    Cons

    ***IMPORTANT*** Let the record stand that in September there was an attempted SHOOTING at Yelp in SF and NOT A SINGLE MESSAGE was sent out until 3PM three days later after employees were panicking/gossiping about it. Our stock plunged nearly 30% in Nov. Business owners were talking about it on our calls and not a single person in management or leadership addressed it. Buckle up, because there are many. ...

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    Advice to Management

    1. Stop promoting only white people. It's incredibly obvious. 2. Grow up -- flirting with your employees is embarrassing and unprofessional 3. Take a good look at the morality of how you're running your company. 4. Your trophy winners are quitting -- shouldn't that tell you something? 5. Stop bullying people when they choose to go elsewhere. Don't tell me I'm 'giving up' or 'if you can't be successful/happy here,...

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    Yelp2019-01-02

    Yelp Response

    March 15, 2019People Operations at Yelp

    We take the safety and security of our employees extremely seriously; there are two layers of physical security at our NYC office: 1) the building security in the lobby and 2) Yelp's own physical security team stationed at reception; all are trained professionals (many with law enforcement ...

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