Yelp - One of the best experiences for an entry level sales job, but terrible pay considering. | Glassdoor
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Helpful (11)

"One of the best experiences for an entry level sales job, but terrible pay considering."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Elite Account Executive in San Francisco, CA
Current Employee - Elite Account Executive in San Francisco, CA
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Yelp full-time (More than a year)

Pros

The best things about working at Yelp is the environment and support you get. Everyone wants you to succeed and pushes you to succeed. Really friendly managers, directors, and higher ups. You'll often end up in the same elevator as Jeremy and he'll joke around as if he doesn't own a huge company. Although a glorified call center, it has AMAZING benefits. The music is always blaring in the background from PG Hip Hop to dance music. They give you a $60 gym stipend, full benefits, decent stock plans (if stock does well, not like lately) and fully stocked kitchen daily with food and drinks galore. Amazing growth opportunities due to its expansion, and good commission plans, if you're good. The monthly quotas are attainable, but take note that you get as much as you put in, and you're ultimately rewarded well. Also, beer on 8, EVERY DAY. Occasionally we'll get IPA's because facilities is AMAZING, but we generally don't because we had some cases where rookies couldn't handle their liquor...

Cons

Amazing benefits and environment can be a total seller for some. While others is dependent on pay. If you're looking for a company that pays well as a base, don't expect Yelp to satisfy that hunger. Starting salary for all sales executives is 34K base, hardly enough to get by and definitely underpaid in the Bay Area as any other company starts you off at 50+ including commission.

On that note, if you do well, the commission structure is very decent. However, this probably only applies to the top 5% of the Yelp's top sales reps as the other 95% are generally average and don't make much after you consider living in such an expensive city and don't push yourself. They used to require employees to bring in double what they currently except before earning commission, but lowered it as their retention over the last 5 months hasn't been great - in fact, probably the worst in company history.

They always tell you that it's not about territory, but it is. And they match the top sellers with top territories, Elites get first dibs, and if you don't do very well or if you're just average, you get average territories - which doesn't entirely make sense. They recently made a huge change and mixed up territories along with other changes. Needless to say, after failing 2-3 months, they changed it back because it wasn't well thought out and caused a lot of employees who have been there long term and short term to leave.

New changes in 2015 has raised a lot of eyebrows. The compensation prior used to be more fair, as they counted your gross revenue rather than your net. You obviously have no control after you make the sale and how business owners manage their accounts, if they even do. And the Account Management teams are less than good. You'll have better luck managing your own accounts as each business gets a couple of AM's assigned to them during their advertising term because they keep leaving, with no word and your scared business clients just sit there, calling you ten times a week and flooding your emails because they have no idea what's going on.

Retention is low. Given my time here, I would say Yelp retains about 20% of individuals after a year, maybe a little less. You have to consider the fact that the company is hiring 30-60 disposable individuals a month who are excited and drinking the coolaid, until they're not. At which point, the rookies have made more for the company than the company realistically pays you. If it's not you, it's another 60 new individuals every single month.

Lastly, engineers are great - but your sales team makes the company money and sells products that engineers come up with. Don't just feed your engineers and have sales get scraps. Sales or anyone else in the organization (sales being biggest) get to eat AFTER engineers have their lunch - we get their leftovers. Unless you accidentally order pizza on the wrong day and have 80 pizzas delivered.

Advice to Management

Compensation is something that is contributing to your large turnover rate. I would highly suggest you consider compensating better rather than making it virtually impossible for anyone to hit their YSDP or making any real money unless you're one of the people consistently on the DSU.

Other Employee Reviews for Yelp

  1. Helpful (2)

    "Not the happening place they want people to think."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Bruno, CA
    Current Employee - Account Executive in San Bruno, CA
    Doesn't Recommend
    Negative Outlook

    Pros

    Gain experience. Learn the ins and outs of a start up. Meet young people. Gain people skills.

    Cons

    People are disposable mentality. Out with the old and in with the new. Unorganized. Poor management. Untrained and lazy people. No ownership or accountability. Management has anger management problems. Will not pay you correctly (every time).

    Advice to Management

    Take pride and own your duties and hold yourself accountable. Create effective systems. Cross-train.


  2. Helpful (8)

    "Don't let anyone tell you Yelp is anything but a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than 3 years)

    Pros

    Upbeat culture. Good benefits (100% insurance coverage!).

    Cons

    It's a call center, plain and simple. They have an upbeat culture to distract you from that fact. The culture is a little distracting sometimes. It's hard to hear the advertiser yelling at you on the phone while hip-hop music is blaring and your manager hula hoops by on a razor scooter (seriously). Yelp talks about how it's growing - which is true. But it's all lateral growth. They are adding more sales and AMs, NOT more managers and other fun roles. The wait list to even transfer to another office, same role, is years long. The people that are in the non-call center jobs have been there 7+ years and are not leaving (and why would they? With paid trips to Mexico, telecommuting opportunities, and bonuses?!).

    Yelp used to have much more integrity than it does now. It caters too much to the needs (complaints) of the paid advertisers than the reviewers, which is sad and part of the reason I left.

    If you're comfortable being in a stereotypical call center job, being yelled at by customers (and threatening to be sued, seriously), begging angry customers to please not leave - this is a good place for you. At least compared to other headset wearing call centers, this place has free food and you can wear jeans to work.

    Advice to Management

    N-a

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