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Yext

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Yext

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Employee Review

  1. 2.0
    Former Employee

    Do Your HOMEWORK and Ask the Tough Questions

    Mar 24, 2021 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Great reps across the sales org who genuinely want to help each other succeed -Technology is genuinely very cutting edge - Answers is fantastic and poised to take over an untapped section of the marketplace, especially in the wake of digitization brought on by the pandemic -Upper management initially seems to be very understanding of the implications of the pandemic from a sales perspective (notice I said UPPER. Middle management doesn't give a care to what's going on in the world - even if there's an actual coup at the Capitol, you'd better be making your 30 dials!) -Compensation is decent and benefits are standard

    Cons

    Yext, I wanted to like you so badly. They do a fantastic job during the interview process of getting people completely bought into the vision, dangle the promise of a shiny new NYC headquarters, stock options, etc....which of course depends that you stay with the company once the pandemic is over. However, once you're in seat, the sales culture rears its ugly head. Like other reviews have said, the CBU is a nonstop firehose of belittlement, fear management, unattainable quotas (that keep going up even though the vast majority of reps are nowhere close to hitting them) measured by months...nay, WEEKS, to the end effect that if you don't have something to speak about closing within the next 5 business days, the sheer thought of joining a forecast meeting is anxiety inducing. Sure, some people thrive in this environment. But the end result is then that those who get "promoted" to managerial roles only continue to perpetuate this cycle of dialing for the sake of dialing with no formal training on things like articulating the Yext value prop, logging activity again for the sake of looking busy, and needless meetings in the early morning and late evening for....no reason other than again, to "look busy." The only reason CBU hits their numbers is a few large deals that slip in due to luck. And I'd be curious what the turnover rate is...it must be high. But Yext does not CARE. Yext claims to not have let anyone go during the pandemic. This may be true (I honestly don't know) - but what I will say is that with the massive re-orgs within the sales organization over the last couple months, they have essentially forced a large number of people to quit by slotting them into jobs they did not interview or sign up for. Think enterprise sellers used to year long sales cycles suddenly being held to weekly/monthly quotas and constant cold calling. I knew a few people hired into the enterprise team and then moved to CBU (dramatically different culture) after only 2-3 months on the job - that's essentially how long it takes to go through onboarding with no chance to actually prove themselves before being essentially transferred "down." One can only assume how much poor planning had to go into the process of HIRING for a team that presumably was being dissolved in the weeks ahead. If you're considering a role in sales here, ASK THE HARD QUESTIONS. Not just around the team you're interviewing for, but ask about dissolution of teams, turnover, etc. It sounds psychologically secure that they haven't let anyone go during the pandemic until you realize it's just so they can force people into roles that will essentially force them to quit.

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    15 people found this review helpful
  1. 5.0
    Current Employee, less than 1 year

    A+ Company

    Nov 11, 2022 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fantastic work culture and work/life balance. People are generally amazing, supportive, and responsive.

    Cons

    Turnover is tough, but understandable in this market. Believe things will stabilize over time

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  2. 5.0
    Current Employee

    Great Company

    Nov 11, 2022 - Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Strong engineering culture & numerous benefits

    Cons

    Frequent job switching in and out of the org

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Yext Careers

Cover image for Yext

Our Product & Mission Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects...More

  • Sales
  • Engineering
  • Yext Overseas
  • Upward
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

Yext Photos

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Yext photo of: Yext's HQ is located in Chelsea — an iconic neighborhood on the West Side of Manhattan. The office is steps away from famous NYC shops and restaurants.
Yext photo of: Women in Technology rooftop picnic on top of Yext HQ in August 2022.
Yext photo of: Members of Yext's HQ dressed up for Halloween 2021.
Yext photo of: Technology offsite 2022 in Newport, RI.
Yext photo of: Our 2022 Global Revenue Kick-Off event united nearly 300 Yexters in Las Vegas after months of working remotely.
Yext photo of: Investing in our employee's well-being is a top priority. Here is a group of Yexters enjoying a sunrise yoga session hosted during a company offsite.
Yext photo of: An inside look into Yext's DC Metro office, which occupies the top 3 floors of a state-of-the-art building.
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