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Yext

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Yext

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Employee Review

  1. 2.0
    Former Employee, more than 1 year

    CLOPS (Client Ops)

    Mar 6, 2016 - SMB Client Support Specialist in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    corporate Seamless credit of $13.50/day, 5 kitchens w nespresso machines, those crazy soda machines, Pizza and beer every Friday, A quick walk to Madison Square Park, Company sponsored happy hours.

    Cons

    Speaking in regard to the SMB client support team: I suppose the biggest thing is pay and policy. $40,000 is criminal under payment in NYC. Increase this and change how your sellers are borderline committing fraud and expecting SMB support to keep clients who did not understand how the software works. The job you are requiring reps to do by overturning cancels at such a high daily volume is unfair. Middle management could use some work. A lot of very young Supervisor/Managers so very blatantly feeling their way around procedural development hoping to land on some golden policy and process. Yext tries very hard to emulate Google/CEO tries to emulate Larry, that they overshoot the mark and land somewhere way behind. The general air is very passive aggressive and it's not conducive to startup environments of speed, openness for improvement. development. There's a lot of meetings about things that can simply be emailed. The supervisor knows the product better than anyone but in my humble opinion needs to discover how to lead and collaborate with his team. A little more humility and mutual respect will go a really long way.

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    13 people found this review helpful
  1. 5.0
    Former Intern, less than 1 year

    Yext Intern Review

    Dec 2, 2022 - Software Engineer Intern in Reston, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing Pay Great Mentors Fun Intern Activities Lots of Opportunities for Experience

    Cons

    No downsides experienced working at Yext

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  2. 1.0
    Former Employee, more than 1 year

    Stay Away… unless you desperately need work.

    Nov 30, 2022 - Customer Success Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Solid offices across the globe. -Flexibility to work remotely.

    Cons

    -Lots of turnover of great people with zero communication about it which hits morale hard. - Seems to be a lot of career stagnation and lack of manager investment in helping everyone on their teams - A general lack of friendliness and a "we're on the same team". Plenty of instances of people projecting their stress and anxieties on others in not-so-nice ways. Lack of empathy in many parts of the culture that I've experienced - No one seems to have a good work life balance and there is a lot of poor systems that create more work overall that could be avoided with better internal communication and alignment - The culture generally just feels down when you are in smaller groups where people can be honest, and falsely positive elsewhere.

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    2 people found this review helpful

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Yext Careers

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Our Product & Mission 🔎 Yext helps organizations answer every question about their business. Our Answers Platform collects & organizes...More

  • Diversity & Inclusion
  • Engineering, Interns & New Grads
  • Sales
  • Services & Support
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Yext Photos

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Yext photo of: Yext's HQ is located in Chelsea — an iconic neighborhood on the West Side of Manhattan. The office is steps away from famous NYC shops and restaurants.
Yext photo of: Women in Technology rooftop picnic on top of Yext HQ in August 2022.
Yext photo of: Members of Yext's HQ dressed up for Halloween 2021.
Yext photo of: Technology offsite 2022 in Newport, RI.
Yext photo of: Our 2022 Global Revenue Kick-Off event united nearly 300 Yexters in Las Vegas after months of working remotely.
Yext photo of: Investing in our employee's well-being is a top priority. Here is a group of Yexters enjoying a sunrise yoga session hosted during a company offsite.
Yext photo of: An inside look into Yext's DC Metro office, which occupies the top 3 floors of a state-of-the-art building.
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