ZOOM+Care - Great teams from in the clinics to headquarters | Glassdoor
  1. "Great teams from in the clinics to headquarters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOOM+Care full-time for more than 3 years

    Pros

    In a growth and innovation stage-- lots of change but fresh, new, and exciting to be part of a company that is expanding.

    Cons

    A fast Paced work environment is not for everyone. If you enjoy being challenged, good with being flexible to change, collaborating with many different perspectives and you're good with giving and receiving constructive feedback, you'll be successful here.

    Advice to Management

    Continue to stay connected to the people in the clinics; employees and patients. As we grow its important to bring them along and understand their perspective.

    ZOOM+Care2019-11-06
  1. "Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Job Coach 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOOM+Care full-time for more than 3 years

    Pros

    It was a fun place to work

    Cons

    It was all positive nothing negative

    ZOOM+Care2019-12-16
  2. Helpful (2)

    "Thoughts from a ZA 1 year into it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ZoomCare Associate in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOOM+Care full-time for more than a year

    Pros

    The schedule here for anyone that works in a clinic is by far the biggest pro, working 3 and 1/2 days a week is something truly special and other companies will eventually fall in line with because it gives people the chance to recharge fully. Also there ability to hire really smart and awesome clinic employees is incredible I have so many good friends from working in and around the clinics all over Portland. I feel lucky that I get to work in a place that sends people out actually happy and confident about going through a medical system which is unfortunately almost unheard of in America. People love how cut and dry the process is and the convenience of it all. For instance a patient can walk in, have rapid labs done on the spot and get answers, I can draw their blood and get it sent to a lab and get them medication all within a 15 minute visit while still providing excellent care.

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    Cons

    There are some pretty apparent problems at Zoomcare that any ZA (Zoom associate) or ZP (Zoom provider) working in the clinics will all agree on. One of those gross issues is our lack of PTO, we get a laughable amount of PTO as a ZA which accounts to almost nothing if you have to take a sick day here or there. And if you are some how able to hang onto the PTO you earn (.04 hours/per hour worked.....) then you have to have the presence of mind to request it off at least 9 months in advanced even though it will probably get denied because we have a single person at a company of 500 who decides who gets PTO approved or denied. This forces many employees to always call out sick if we want to do something on a day off that we didn't have months in advance to prepare for, ridiculous. We also don't get paid holidays which makes everyone pretty upset. Another one huge problem is the inefficient, or lack of, communication in and around this company. One often gets a feeling that the left hand doesn't talk to the right hand, and things often slip through the cracks and are only noticed when it's too late. For instance sometimes providers will call out for some reason yet none of the ZA's who open the clinic are notified so they are left sitting around with patients waiting for a provider to show up (this is rare but has happened a few times in the last months). This is just just an example, but it speaks to a larger issue that goes on and can make things pretty frustrating at times.

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    Advice to Management

    There are certain managers that are kind of the worst. They don't follow through with things they say they will do, play favorites and make it so you have to walk on eggshells around them so you don't "get on their badside" and wind up getting fired for some petty issue you didn't even know you were doing. It feels as if some of the district managers have power for the first time in their lives with there jobs and love to lord that over other people. However there are new people who have come into the company in the last few months that have done ALOT to change our perceptions of the district managers and some of senior management as well.

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    ZOOM+Care2019-11-10

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