ZOOM+Care - Expecto Patronum | Glassdoor
  1. Helpful (43)

    "Expecto Patronum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Associate in Portland, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ZOOM+Care

    Pros

    Great place to pad your resume so you can get a job somewhere that treats their employees with respect and pays them enough to buy groceries and gas on the same paycheck.

    Cons

    Ahh ZoomCare, a company that recruits the cream of the crop and then crushes their souls after sucking any and all passion and enthusiasm they once possessed right out of them. If this was Harry Potter, ZoomCare is Azkaban and the management staff are the dementors. If you are a medical provider they will woo you with high wages and dangle a *possible* annual bonus in front of you. To qualify for the bonus you will be introduced to one hoop and then another and then another that you must jump through. The closer you get to meeting these impossible goals, the higher the hoops get and then they are lit on fire and filled with spikes. Even if you manage to clear all the hurdles on paper, you will be informed later that you failed to meet a requirement no one had told you about. In the past this has included not getting enough five star yelp reviews that mention you specifically and not having a fast enough average visit time. The bonus is like the house cup, but you’re in Slytherin so you’ll NEVER GET IT. Let’s not forget the ZoomCare Associates, they are the house elves of this tale. They are responsible for checking patients in and out, cleaning the clinic, managing inventory of the clinic, assisting in exam when necessary, drawing blood, running labs, calling in prescriptions, replying to patient e-mails, and doing so without breaks or lunches! You see, ZoomCare designates Associate breaks as “interruptible” and explain it thusly “if someone walks in during your lunch, we expect you to greet them and check them in.” You are paid for your entire shift so technically it’s not illegal. The reality however is that to meet the high expectations you are given, there is no way you can be off the floor or away from the podium for a full 15 minute break, let alone a 30 minute lunch. As an associate, you are Dobby, when he was still working for the Malfoys. If you want a foot in the door to a medical job and need 6 months experience for your resume, ZoomCare is the place for you. Longer than that the prospect's black, too late, you're gone, you wont come back. The turnover rate in this place is the most insane I have ever seen anywhere, thats coming from someone who has worked in customer service for nearly 15 years. Every 6 months to a year there is an entirely new group of clinical staff. It’s rare to meet people that have been in the associate role for longer than a year. Beyond 2 years? The number drops to around 4. This isn’t because all of these people are moving on up the corporate latter or going to graduate school, it’s because the Associate role is truly thankless. Providers fare a little better but not by much, you’ll at least be paid well, but you’ll be constantly hearing you aren’t good enough at what you do. Your charts are clear and organized? Great! But you didn’t mention this one detail that we as a company have deemed gold standard so you’re getting a bad score on your chart reviews. Your patients love you and make a point to come in during your hours and request you when scheduling? Awesome! But you had to add a break because a laceration took up some extra time so thats a negative on your review as well. ZoomCare is Azkaban and the entire front line staff are the prisoners. All of these issues are well known by everyone who works at ZoomCare. You can bring your problems to management and have an interaction like this “I haven’t gotten more than 5 minutes to sit down during any of my 11 hour shifts in the last month!” “I know it’s hard, I was an associate too, but I just loved helping patients so much I really didn’t mind! Are you sure your feelings of burn out aren’t just a reflection of your negativity?” You can bring your issues to HR and the CEO on separate occasions and get a sympathetic ear and zero follow through. You see issues that you want addressed and have ideas on how to fix them? Thats cute, but no one cares. The bottom line is ZoomCare is a for profit business that does not care about it’s employees. The health insurance is offensive, the wages for any roll other than ZoomCare Providers will keep you ~just~ above the poverty line, and you will be treated like a replaceable nuisance if you are anything but a mindless drone. Here is the one positive to the job, if you luck out and click with your Associate or Provider, you can at least enjoy your co-worker. It can feel a bit like Dumbledore’s Army or The Order except there is no Dumbledore anywhere in the company so you just have to support each other and hope you don’t go the way of the Longbottoms. With the exception of a few busy clinics, it’s 2 people running the show. So if you don’t like or get along with your Associate or Provider? Have fun! There are associates still working for the company that have violated HIPPA horrifically on multiple occasions. Providers, or rather just one provider, who is notorious for being horrible to work with and abusive to their associates. Oh you’re a Neville and they’re a Snape? TOO BAD! A Pansy and a Hermione? Tough luck! A James and a Severus? Work it out! Run like you’re being chased by Aragog, a blast ended skrewt, and fiendfyre. Your sanity and self worth depend on it.

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    ZOOM+Care2015-05-03
  1. "Great company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in Portland, OR
    Recommends
    Approves of CEO

    I have been working at ZOOM+Care full-time for less than a year

    Pros

    Fast-paced, fun and a great team environment. Management is transparent and engaging. Lots of opportunity for growth and movement.

    Cons

    nothing that comes to mind

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    ZOOM+Care2020-02-18

    ZOOM+Care Response

    February 19, 2020Talent Scout

    Thank you for your great ideas! We appreciate our Zoomers letting us know new and fresh ideas to help us become an even better workplace! Please let us know if you have any additional feedback by emailing myfuture@zoomcare.com

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  2. "Exciting Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOOM+Care full-time for more than a year

    Pros

    Exciting growth Great CEO Fun workplace Lots of career development opportunities

    Cons

    Can't think of any right now

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    ZOOM+Care2020-02-14

    ZOOM+Care Response

    February 19, 2020Talent Scout

    Wonderful to hear! We are so glad you are having a great experience at ZOOM+Care and look forward to that continuing. We are growing and will continue to bring the fun and engagement that is helping create the experience you are having! Please let us know if you have any other feedback by emailing myfuture@zoomcare.com

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