Zales - Not so great | Glassdoor
There are newer employer reviews for Zales
There are newer employer reviews for Zales

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Helpful (2)

"Not so great"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Project Manager in Irving, TX
Former Employee - Senior Project Manager in Irving, TX
Doesn't Recommend
No opinion of CEO

Pros

They are very team oriented. Friendly and focused on work/life balance.

Cons

Seniority is paramount. Very political.

Advice to Management

Lose the people that don't do their work.

Other Employee Reviews for Zales

  1. "netural"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Disapproves of CEO

    Pros

    Flexible scheduling, engaging atmosphere, quick pace, ever changing, friendly store staffs, merchandise selections, ability to have direct input to upper management

    Cons

    tendency to be disorganized, inconsistent, turn-over

    Advice to Management

    consistent structure would improve overall performance in many areas


  2. "Zales"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    No opinion of CEO

    Pros

    The company has great brand recognitio both in the US and Canada. The US operation used to be the goal of any career jewelry professional. The Canadian stores still have a great presence and are true professional. They have a large number of seasoned professionals who have commited to staying.

    Cons

    There seems to be no real focus and then commitment on what the company really is and where it should be.

    From a sales perspective, this industry needs true sales professionals. They do not necessarily have to be knowledgeable of jewelry, although it helps. You can usually train the technical knowledge. A person is either a customer oriented sales person or they are not.

    From a cultural perspective, too many people are concerned with politics, building empires and what is best or easiest for thier group. If there is any time which they need to put everthing aside and do what is in the bst interest of the company, it is now.

    From a management perspective, too many changes in direction.

    Advice to Management

    The product sold by the company is in fact different than that in other retail fields.

    Getting back to some old school fundamentals can still turn the tide. The customer has to come first. After that, the field personnel will make or break any efforts and advancements otherwise made. Sales professionals are desperately needed who will again start building the bond with customers that they are their personal jeweler of choice. When they need a gift for any occasion, want to treat themselves and yes, need to have something repaired, they know that they will be taken care of in a professional manner by a friend.


There are newer employer reviews for Zales
There are newer employer reviews for Zales

See Most Recent

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