Zendesk - Great company | Glassdoor
  1. Helpful (9)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Good product, good people, good culture, fair pay, good work-life balance, plenty of opportunity for career progression.

    Cons

    As with any young company there are growing pains, but the company does a decent job of addressing them as they come.

    Zendesk2019-01-11
  1. Helpful (3)

    "There's a lot of work to do to change to an Enterprise focused organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time

    Pros

    The people are the reason I loved Zendesk so much. Everyone was willing to help one another and looking to grow and be better. They had an incredibly flexible PTO policy which made work-life balance better than any other company I've worked for. I find my friends saying "you'll never find another place like Zendesk" and I believe that to be true. I felt it was a relatively easy life there. I felt challenged but at... the same time it was an easy product to understand and to sell.

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    Cons

    Their goal as an organization is to move into the Enterprise. Unfortunately their focus is still incredibly transactional which is how Zendesk grew so quickly. This transactional foundation is a huge detriment to the goal of moving into the Enterprise because much of the leadership team is influenced by the people who've grown up within the organization and therefore drive the process from the ground up. Almost all... reps still speak regularly at the practitioner level and the conversations are not value driven. I believe Zendesk has been so successful thus far because the product is great and easy to use. My goal in being there was to progress my sales career to work more complex and Enterprise/Strategic deals. While they certainly have some great Enterprise Logos, the footprint of those organizations is still relatively small. Zendesk does not focus on the outcomes that companies are trying to achieve in choosing their solution and because of this, sales reps are consistently delegated down to low level contacts. I left Zendesk because the culture had changed significantly. The leadership team has gotten incredibly political and there is clear favoritism throughout the organization. In addition, there are a few people who because of their political ties, basically run the organization and if you have a misstep with them, it can cost you your job and reputation which is unfortunate. This means you have to be very careful about who you trust there and the information you share.

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    Advice to Management

    Your sales leadership team is driven by emotion and cliques. This means that anyone who challenges their path is pushed out. This shows a resistance to change. It also means that anyone who's not willing to play the political card with the right people are not recognized and are invisible and therefore feel under valued. So even if you hit quota but are silent, you're less likely to get promoted, get approvals or... get recognition.

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    Zendesk2019-12-05
  2. Helpful (12)

    "Times they are a changing..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Realy smart, passionate, people who are willing to help each other out; Stock has climbed significantly over the years, making total compensation extremely attractive; Always thinking about what is going to help drive more value to the customer; Fully stocked kitchen for breakfast and lunch sandwiches;

    Cons

    As the company has grown, and they hired people from Salesforce, Oracle and AWS, the soul and culture of the company has changed; Prioritization is not strong, and you tend to do a lot of busywork, banging out stuff, but not really moving the needle; Way too much focus on execution and not enough on strategy and speaking directly to customers; They say unlimited PTO, but are clear once you start, this is not the... case; They expect you to work on weekend and through holiday periods to get work done; The HQ is in the Tenderloin, and I have seen co-workers getting yelled at, spit, on, sprayed with Mace, punched, threatened with a knife, and on one occasion, a co-worker had to run for his life as shots rang out 25 feet away. This is not a safe place to work. My family refuses to come down to visit, for fear of getting accosted. A lot of turnover as of late, some people leaving on their own accord and others pushed out quietly. Overall experience to date has been highs and lows.....

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    Advice to Management

    Think back to the kind of company you were trying to create in the early days; Maintain your soul and identity; People are truly afraid of coming to work given the location;

    Zendesk2019-11-20

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