Employee Review

  1. 5.0
    Current Employee

    Great Collaborative Company

    May 3, 2021 - Account Executive in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people and technology. Top notch leadership.

    Cons

    100% remote if you like to report to an office or work with others in person.

    Be the first to find this review helpful

    Zenefits Response

    VP of People Operations

    Great to have you on board and thanks for all you do!

  1. 5.0
    Current Employee

    who knows

    Jun 28, 2021 - Customer Service Representative in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    tons of good things about the place

    Cons

    oh just a few nothing much

    Be the first to find this review helpful
  2. 2.0
    Former Employee, less than 1 year

    Punching bag for customer frustrations caused by overzealous sales, careless developers, incompetent CTO

    Jun 9, 2021 - Customer Care Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    OK, there was free catered lunch

    Cons

    * CC was always the last to find out about product UX changes—when the support queues blew up yet again with a host of confused & frustrated customers, we knew the offshore dev team had just tossed a new release over the fence for us to catch. * Oh, how we admired their sense of whimsy, as they discarded one long-established browser behavioral convention after another, sprinkling tiny shiny little feature "innovations" ahead of resolving the data-loss bugs, update glitches, and dog-slow page load performance that lay in wait for our larger customers! * Gotta love the cognitive dissonance of talking down a wanna-cancel customer upset by recurrent payroll and tax issues, while knowing Zenefits didn't trust its own system enough to pay its staff with it, instead relying on ADP to process payroll…

    1 person found this review helpful

    Zenefits Response

    VP of People Operations

    Thanks for the feedback and we wish you all the best in your career since Zenefits. Good news, we've made great strides in the last year on both product performance as well as communication on product updates and deliveries. As a cloud-based platform, we're constantly improving and delivering a more robust experience for our customers. And, yes, we're proud of our customer care team, helping our customers when they need it.

Discover more reviews about Zenefits.