Zep - Customer Service Rep | Glassdoor
There are newer employer reviews for Zep
There are newer employer reviews for Zep

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Helpful (1)

"Customer Service Rep"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service
Current Employee - Customer Service
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Zep full-time (More than 5 years)

Pros

Great team atmosphere in branches. Company's tries to do well by the employees.

Cons

Health insurance is non-existent
Sales Reps are allowed to treat CS staff like second class citizens, berating, yelling and name calling are daily occurences.
Some managers care deeply while others make you wonder how they manage to stay employed.
When you change an operating program make sure it is a right fit for the company, not just the right price
Treat all employees equally
Actually fire incompetent employees (warehouse managers too) who not only dont know what they are doing, but make is dangerous to do so

Advice to Management

Look at managers and not what their supervisors say about them. Hold managers accountable for what they do. Make sales rep accountable for the way they treat people, we are not trash we are here to help, if a sales rep berates and abuses someone they should be fired immediatley, not be allowed to slide by because they make a lot of sales.

Other Employee Reviews for Zep

  1. Helpful (1)

    "Zep Inc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Zep full-time (More than 10 years)

    Pros

    There are opportunities for new people who can bring in their experience from larger companies, and there are good people still at the company.

    Cons

    The company has had a lot of changes to its mid and high level management positions. It doesn't matter if it is to cut costs or to eliminate what leadership considers "B" level players, this continues to create non-value added changes within the company.

    Advice to Management

    I would hope that the core of the company's retention and morale, human resources, will make significant improvements in their leadership.


  2. Helpful (2)

    "Sales Represetative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Zep full-time (More than 3 years)

    Pros

    Great products, and work/life balance

    Cons

    No one knows anything to hard to get answers haven't had a direct supervisor in almost 2 years.

    Advice to Management

    Create a better culture

There are newer employer reviews for Zep
There are newer employer reviews for Zep

See Most Recent

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