Zipcar - Rewarding entry level position, but lacks room for growth | Glassdoor
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There are newer employer reviews for Zipcar

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Helpful (8)

"Rewarding entry level position, but lacks room for growth"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Member Services Associate in Cambridge, MA
Current Employee - Member Services Associate in Cambridge, MA
Approves of CEO

Pros

Ultimately, zipcar is a fantastic concept and the majority of the employees are true fans of the product. There is an overall energy that is positive and people care about their jobs; you can see evidence of hard work in every corner of the office.

Many managers are happy to delegate projects out to entry level employees, which allows you to improve your skills and earn some stripes for your resume. Although you may not receive financial compensation for the extra work, you will find yourself continually challenged and trusted with new responsibilities.

The culture of zipcar is fun. The office is laid back and casual and there are often small events that allow employees to socialize such as a chili cook off or a guacamole off for Cinco de Mayo. Zipcar has found a great balance between keeping things fun and keeping things professional, something that many young companies strive for (and often fall short of).

Cons

After 11 years in business and a successful IPO, zipcar needs to stop telling its employees that it's still a small startup. The pay is mediocre at best, raises are few and far between, and the benefits package doesn't make up for it. Ideally, it would be nice to see some sort of stock option, 401(k) matching plan, or cheaper benefits for employees.

Within the member services department, there is little room for growth. Unlike other departments, there are fewer "levels" of employment so you have three options: 1) make a lateral move to another department and work your way up, 2) wait for your manager to quit and apply for his/her job or 3) seek opportunities elsewhere.

Despite zipcar's young age, some of the "old" folks who have put in 5 or 6 years already have a "that's the way it is" and "I know best" mentality. This can be difficult to deal with because zipcar is still growing and changing all the time. Although experience is important, so is change and there needs to be more open dialogue and acceptance of newer ideas.

Advice to Management

Make sure that the Home Office and the Local Offices are on the same page. The communication seems to break down somewhere and it leads to confusion for employees and eventually members. Remember that as the company grows, it is important to allow employees to grow as well - speaking to the effect of career growth is one thing, but realizing it is another.

Other Employee Reviews for Zipcar

  1. Helpful (3)

    "Great culture, enthusiasm for Zipcar brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Cambridge, MA
    Former Employee - Analyst in Cambridge, MA
    Recommends
    Approves of CEO

    Pros

    Culture, enthusiasm, nice office, management

    Cons

    troubling business model, computers are outdated

    Advice to Management

    Try to recruit more aggressively at the junior level


  2. Helpful (3)

    "Good while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends

    Pros

    Great people - sense that everyone genuinely cared about the success of the mission and customer satisfaction.

    Cons

    Extremely poor communication on the part of senior management, an unwillingness to communicate unpleasant news either internally or to customers.

    Advice to Management

    You're getting paid to lead - that means taking leadership even when you're making unpopular decisions.


There are newer employer reviews for Zipcar
There are newer employer reviews for Zipcar

See Most Recent

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