Zoosk - Great environment at a company with potential | Glassdoor
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There are newer employer reviews for Zoosk

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Helpful (1)

"Great environment at a company with potential"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA
Recommends
Positive Outlook
Approves of CEO

I have been working at Zoosk full-time (Less than a year)

Pros

There is a lot of cross-pollination between different teams. Co-workers are usually open to new ideas and working together to solve problems. In my experience team leaders have been more than willing to invest time into developing the skills of younger employees, so working here has been a great opportunity to learn. Management seems to attract employees who are friendly and engaging so the atmosphere is pretty jovial, overall.

The company and the product itself are *truly* driven by big-data and should stay ahead of the curve as the industry and competition evolve. Most people here have faith in the products (website, apps, etc.) as well as the trajectory of the business as it continues to grow.

As with most tech companies, the benefits package is great. There are free snacks, drinks, catered dinner nightly and (I think) everyone gets a complimentary gym membership. Some say that it's not as generous as other tech companies, but I personally don't feel the need to have Street Fighter II or Dance Dance Revolution in my office :)

Cons

The location -- on 6th and Market -- can be a bit off-putting. Things are getting better, though, as the tech industry presence increases (Spotify, Zendesk, Twitter, and others are all close by). The quality of local businesses and cleanliness of the neighborhood are consequently improving.

Other Employee Reviews for Zoosk

  1. Helpful (6)

    "Going nowhere at the speed of light..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Zoosk full-time (Less than a year)

    Pros

    I worked here for a bit and like many Tech companies they all have the free snacks, subsidized gym memberships, and dinner. With that said, this shouldn't be a differentiator if you are looking at a job in Tech these days. It's the minimum requirement in order to recruit and retain talent so the best people don't go to other companies.

    I shouldn't look at a gift horse in the mouth, but I didn't like the fact that they only have free dinner since it forced people to work later. Also since all the Engineers in the company come in later, it's really meant for them and not the rest of the staff which gets in early and leaves before Dinner. They do this as a carrot at the end of the stick. This fact isn't explicitly stated, but it's what's really going on and these perks aren't meant for all. Flex Time off looks good on paper and sounds amazing but I never saw any of it. There are many companies like Twitter or Square which don't adhere to this philosophy and their perks seem more genuine in nature.

    Cons

    I worked as a Customer Service Rep and we were treated terribly. We had to bring our own food in the form of potlucks for parties and management wouldn't pay for meals like they do in other departments in the company. The company puts a lot of care into the other departments, even going as far as to do amazing interior design for their meeting rooms. Unfortunately, the Customer Service department looked like a prison and we were treated like prisoners too. Concrete Walls and we didn't even get our own laptops like in other parts of the company. The job was difficult as well as there were many angry customers and they didn't like the company's aggressive marketing campaigns. You could immediately tell that management wanted to treat us a cost center and not as a advantage. The next step is to offshore the entire department overseas so we cost them even less and they can shut down the prison. I couldn't see much career path there and needed to move on.

    Advice to Management

    Give the Customer Service Department some respect. We're your frontlines talking to customers all day and serve a important role. Zoosk is more than just the engineers and marketing. Customer service promotes the brand, keeps customers, and engages them. Where would you be without it?


  2. Helpful (12)

    "Lack of vision, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zoosk full-time (More than a year)

    Pros

    People are generally nice and there are great perks like a subsidized gym membership and free dinner. The engineering team is dedicated and can be fun to work with. There are free dinners and they try and make the work environment fun, but it is extremely forced. They throw happy hours every Thursday but most of the socializing that goes on is a bit awkward. The pay is alright but you could get better opportunities elsewhere in the Bay Area doing more innovative, meaningful, and impactful work. The new offices are nicely decorated but its located in a rundown area of town. I have seen homeless people publicly defecate and urinate on my way to and leaving work which was quite unpleasant. There were a lot of learning opportunities early on when I joined but its no longer a startup even though they try and tell new employees that it is and try their best to make it seem like it is.

    Cons

    Its a gossipy environment which others have said before. It feels like high school even though all the employees are full grown adults. I have even seen Management engage in this banter which was disheartening. Management is extremely top down and it is the opposite of a flat 360 degree organization. Oftentimes I would offer my professional advice only to have my opinions shot down by management. If they wanted to hire me with my engineering and business expertise and never hear my advice and opinions, then why not hire a mindless employee without experience or credentials to begin with? Sometimes the CEOs (at one point there were 2...go figure) would come in and try to change code as it was being pushed out without notifying the rest of the team. This would perhaps be fine if they had great vision and could afford such tactics but there were several missteps including trying to create a romantic social network which was a big failure. Why make a new social network when Facebook is clearly the defacto choice by users worldwide? Also the company's business is not based on any true innovations in online dating. There were companies like Tinder who one-upped us with more innovative free services, and there seemed to be a general lack of interest in innovation and instead a focus on monetization and copying the competition. Although understandable from a financial and business perspective, why not offer both? With all the free online services on the market (and more every day), more established Internet dating companies, what is the rationale for customers to use Zoosk, and what is the long term potential for this company? Short term gains with no focus on long term growth. Don't become the next Zynga...

    Advice to Management

    Focus on true long term innovation that benefits your customers without resorting to cheap business tactics and the growth will come. Listen to your employees; you hired them for their expertise in their chosen field - we aren't just robots working on whatever you tell us to do, especially for cheap monetization and gamification tactics.

There are newer employer reviews for Zoosk
There are newer employer reviews for Zoosk

See Most Recent

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