Zuora - Company culture improving, day-to-day ops still suffering | Glassdoor
  1. Helpful (7)

    "Company culture improving, day-to-day ops still suffering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zuora full-time for more than 2 years

    Pros

    Great new location in SoMa. Workspace is all open floorplan w no private offices. Nice selection of snacks/drinks. Friendly, approachable execs. New 6 months paid parental leave policy, and other efforts being made to improve culture/values.

    Cons

    No 401k match. Most teams work with blinders on and aren't responsive to one another. Some managers fell into their roles because of company growth but aren't cut out for the job. Overall diversity still lacking.

    Advice to Management

    Reevaluate your current managers for effectiveness and team satisfaction. Hire new managers based on ability, not seniority; not everyone can successfully lead teams. Offer clearer paths for employee growth and promotion. A lot of talented, smart ZEOs feel stuck where they are and will ultimately leave to pursue better opportunities elsewhere. Keep working at improving culture and focus on work/life balance. Some...

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    Zuora2018-12-28

    Zuora Response

    January 2, 2019Talent Team

    Thank you for your feedback and we hear you! We recently launched our diversity initiative and will remain focused on bringing fresh and different perspectives into the organization to help fuel our next growth phase. In this phase we will also continue our efforts to develop our ...

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  1. Helpful (1)

    "Great place to work for"

    StarStarStarStarStar
      Current Employee - Software Engineer in San Mateo, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Zuora full-time for more than a year

      Pros

      The company culture is really incredible - especially for a silicon valley company. People are professional and friendly as well. Zuora hits the balance of a startup environment with a fleshed out company mission and growth targets. New ideas are welcome here - management is open to them.

      Cons

      There's no 401k match as of now

      Zuora2019-03-20

      Zuora Response

      March 21, 2019Talent Team

      Awesome--thank you for your feedback! We hear you on the 401K match, but hopefully you can take advantage of competitive Employee Stock PurchasePlan.

    • Helpful (1)

      "Not my Zuora anymore; Not a ZEO culture anymore"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in San Francisco, CA
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Zuora full-time for more than 4 years

      Pros

      Comradery with colleagues Semi-decent benefits Espp?

      Cons

      Zuora used to be an incredible place to work until after the IPO and the company realized most of their staff were no longer adequate to grow and scale their business. NO RSU refreshers Raises are below the industry standard Constant territory realignment, even quarter to quarter Lack of internal growth, resources, and opportunities All new key roles are externals which continue to bring their previous colleagues...

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      Advice to Management

      It's been disappointing to see the direction this company is headed. Why weren't the last glint scores published? Employee morale has hit a new low and if things don't turn around quickly, it'll continue to go down. Giving Zuora another chance before leaving.

      Zuora2019-05-19

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