Zynga - Glacial customer support | Glassdoor
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Helpful (1)

"Glacial customer support"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Game Designer
Former Contractor - Game Designer
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Zynga as a contractor (More than 3 years)

Pros

Games have a lot of promise.

Cons

They don't seem to have a clue about what frustrates players or how to balance competion within their games. That also means they don't realize that happy customers become paying customers and and angry customers just quit.

Advice to Management

Focus on the customer and less on spamming them for in-game purchases. the former will lead to the latter.

Other Employee Reviews for Zynga

  1. "Great perks and nice environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Product Manager in Bengaluru (India)
    Current Employee - Associate Product Manager in Bengaluru (India)
    Recommends
    Approves of CEO

    Pros

    Great perks and compensation. Chill place to work

    Cons

    Senior management is not good

    Advice to Management

    Have a clear roadmap


  2. "Game Programmer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Zynga full-time

    Pros

    Big company, competitive salaries and benefits.

    Cons

    Layoffs are too frequents, the employees are just assets, not people.

    Advice to Management

    You should care more about your employees.

There are newer employer reviews for Zynga
There are newer employer reviews for Zynga

See Most Recent

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