Zynga - Glacial customer support | Glassdoor
There are newer employer reviews for Zynga
There are newer employer reviews for Zynga

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Helpful (1)

"Glacial customer support"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Game Designer
Former Contractor - Game Designer
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Zynga as a contractor (More than 3 years)

Pros

Games have a lot of promise.

Cons

They don't seem to have a clue about what frustrates players or how to balance competion within their games. That also means they don't realize that happy customers become paying customers and and angry customers just quit.

Advice to Management

Focus on the customer and less on spamming them for in-game purchases. the former will lead to the latter.

Other Employee Reviews for Zynga

  1. Helpful (3)

    "Self Destructive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Game Designer in Baltimore, MD
    Former Employee - Game Designer in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zynga full-time (More than 3 years)

    Pros

    Obnoxious Perks
    High Salaries
    Free Food
    Free Beer
    Parties
    Good people

    Cons

    Non-creative environment
    Long hours
    Excessive executive interference
    Excessive middle management
    Excessive production processes
    Slow iteration
    Wasteful spending
    Good-ol Boy Network
    Politics

    Advice to Management

    Old Zynga is much better than New Zynga


  2. Helpful (2)

    "Principal Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in San Francisco, CA
    Current Employee - Principal Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zynga full-time (More than a year)

    Pros

    Very smart people, and seriously, nothing beats Game development in terms of engineering challenges.

    Cons

    Bad press and negative outside perceptions due to some unfitted employees (possibly from too many bad acquisitions and recruitments).

    Advice to Management

    Focus more on hiring the right people with the right mindset.

There are newer employer reviews for Zynga
There are newer employer reviews for Zynga

See Most Recent

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