eBay - Great place to work but only in certain departments. | Glassdoor
There are newer employer reviews for eBay
There are newer employer reviews for eBay

See Most Recent

Helpful (1)

"Great place to work but only in certain departments."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Services Representative in Burnaby, BC (Canada)
Former Employee - Customer Services Representative in Burnaby, BC (Canada)
Recommends
Disapproves of CEO

Pros

Great social events, all the coffee, tea, soda you can drink, fitness gym, fun contests, prizes, great people. Fun environment due to the casual setting. You can decorate your desk and show your personality. Charities are an important part of eBay's value.

Cons

Surprise laid off announcement. Depends on which department, there may be politics. Work can be very repetitive. Due to many internal information, it can be frustrating to explain why certain things is the way it is to the customers.

Advice to Management

Don't be a Nazi, sometimes being nice and trusting goes a long way.

Other Employee Reviews for eBay

  1. Helpful (4)

    "Was good until John Donahoe took over!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The compensation and the atmosphere are excellent with this company! Some of the lower level management are very good. The overall nature of this business is unique and one of a kind!

    Cons

    TERRIBLE upper management.
    A CEO that runs his business based on some poor experience he must have had buying on ebay.
    No vision is present in this company. They look to the future and prey. Business does not work that way!
    To much outsourcing sending good American jobs overseas while customer service suffers.
    This company has a very long history of ignoring the needs of their customers.
    The CEO is intentionally making changes to the core business to reduce the customer base. To put more focus on it paypal payment service.

    Advice to Management

    Go back to your roots and get rid of the entire upper management. Listen to the advice of your customers, who know best! The sad truth is that the only way this company can rebound is to remove John Donahoe from his position. He has done irreversible damage to the company and will continue to do so until someone steps in to stop him. For the sake of the customers, shareholders, and staff I hope this happens soon.


  2. "Great Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Burnaby, BC (Canada)
    Former Employee - Team Lead in Burnaby, BC (Canada)
    Disapproves of CEO

    Pros

    The people at eBay were amazing, they made it fun to come in to work. Most times members would be very grateful for the support which made it easier to deal with the angry members. Agents were always eager to learn and in turn I learned a lot from them.

    Cons

    Members can be very mean spirited and difficult to deal with. There are some people who worked harder than others meaning that sometimes you would have to pick up their slack.

    Advice to Management

    Stop outsourcing. I've had many interactions with outsourcing partners and in large part they are not fun to deal with - I can only imagine what members experiences are.

There are newer employer reviews for eBay
There are newer employer reviews for eBay

See Most Recent

Work at eBay? Share Your Experiences

eBay
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or