eBay - Very weak leadership | Glassdoor
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There are newer employer reviews for eBay

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"Very weak leadership"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative Level III in Salt Lake City, UT
Current Employee - Customer Service Representative Level III in Salt Lake City, UT
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at eBay full-time (More than 5 years)

Pros

People are very nice and it is a fun place to work. Lots of different things to do each day so the day does not get boring.

Cons

Leaders and managers care very little about the people who work there. We are all expendable in their eyes. They also care very little for their customers. Customers regularly wait up to an hour to speak with a CSR and are very angry when they finally get through.

Advice to Management

Keep a better eye on your service levels and ramp up your staff a bit. Take care of your employees so they are not always leaving or getting fired.

Other Employee Reviews for eBay

  1. Helpful (1)

    "Software Engineer 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer III Quality in San Jose, CA
    Current Employee - Software Engineer III Quality in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time (More than a year)

    Pros

    -Excellent technical challenges
    -Opportunity to work on latest products
    -Nice teammates

    Cons

    -Work life (im)balance
    -Promotion process is political in nature, not much transparency


  2. Helpful (1)

    "Great company to work for - four years ago. Has now gotten very cutthroat and political."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at eBay full-time (More than 3 years)

    Pros

    Great benefits and work life balance.

    Cons

    Majority of new positions are being filled by outside candidates. Ability to move up is VERY limited.

    Advice to Management

    Look inward. You have a ton of talented people working there that are disillusioned because you continue to bring more and more people in from the outside instead of building and developing your existing talent.

There are newer employer reviews for eBay
There are newer employer reviews for eBay

See Most Recent

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