eWayDirect - Learning experience | Glassdoor
There are newer employer reviews for eWayDirect
There are newer employer reviews for eWayDirect

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"Learning experience"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend

Pros

Friendly office environment; cooperation and support of peers

Cons

Chaos; management decisions are reactive and always changing

Other Employee Reviews for eWayDirect

  1. "Great people, strategy change w/CEO's mood every 24hrs, difficult to succeed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Marketing in Raleigh, NC
    Former Employee - Sales & Marketing in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eWayDirect full-time (More than a year)

    Pros

    Awesome people -- "family" environment. A few key managers will go out of their way to enable you and try their best to set you up for success, and the Customer Service manager is terrific. There are a few passionate people there, but some are jaded by the way things have been run. The technology that the company offers is a little out-dated, but there is much potential if the right strategy and game plan were to be put into place!

    If seeking a new opportunity for your career, it would be an interesting experience and challenging, and people who thrive in a family-type environment would be happy here.

    Cons

    Success is difficult to achieve: There is no true vision, no defined goals and objectives, strategy changes every 2 seconds with the CEO's mood. The CEO isn't as horrible as some of these reviews make him out to be, but business-wise, there is absolutely no way this company will have a bright future so long as he continues to not take the advice of the professionals he hires. Whether an external consulting firm, in-house sales or marketing personnel, what's best for the company is not taken into consideration - only what the CEO sees as "important" at the time. It was jaw-dropping that, for instance, a project would be executed and completed, only for him to object and bring progress to a screeching halt and ask questions that should have been answered in the planning stages.

    With fundamental strategy and vision changes literally every other day, it makes it practically impossible for anything to be completed and seen through. It is impossible to achieve anything or realize any success with the way the company is operated.

    Internal communication is a mess, and seemingly nothing is done about it, even when people volunteer to assist. This is detrimental, as employees even go as far to say things like, "we're not a real company" (as in they feel like they are just a bunch of people with laptops playing pretend, and that eWayDirect is not a true, stable, or profitable organization).

    Revenue has dropped over 50% in the past few years. They've had to do a round of lay offs recently, and I don't see a light at the end of the tunnel, since the company is ran on the CEO's whim. A very dangerous way to run a company, as nothing is based off of metrics or statistics, and decisions are not made based on what is best for the company, but rather what the CEO feels at that moment is acceptable.

    Advice to Management

    Please listen to the professionals you hire. If you hire a sales or marketing team, please listen to their advice, as they are the experts in that field, and that's why you hired them. There must be short and long-term goals defined and measured. Being agile and adapting to the trends and issues in the market is one thing, but vision and strategy cannot change so frequently, if you want to be successful.

    The biggest danger to the company's success is the CEO.


  2. "Phenomenal colleagues who understood the definition of teamwork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support in Raleigh, NC
    Former Employee - Support in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eWayDirect full-time (More than 3 years)

    Pros

    Benefits are good and staff adopts a "family" sense.

    Cons

    Management is inconsistent and brings major tension. Employees are not valued. There is no growth opportunities in position or salary.

    Advice to Management

    Management should focus on selecting managers who are not only knowledgeable but also those that will implement sound polilcies for the employees to motivate performance. Provide annual salary increase on merit. Define growth opportunities. Focus on employee satisfaction and provide consistent, accountable and clear guidelines.

There are newer employer reviews for eWayDirect
There are newer employer reviews for eWayDirect

See Most Recent

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