hhgregg - Solid company, but work/life balance very poor | Glassdoor
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There are newer employer reviews for hhgregg

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Helpful (6)

"Solid company, but work/life balance very poor"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Associate in Cleveland, OH
Current Employee - Sales Associate in Cleveland, OH
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I have been working at hhgregg full-time (Less than a year)

Pros

In today's economy, it is rare to find a company that is privately owned, profitable, and growing. HH Gregg is really unique in that way.

A small percentage of our sales staff is making great commissions.

Our local store management is great -- helpful, usually very kind, responsive to customers, and truly friendly.

I've lucked out with a better schedule than many people -- several times I've had two or three consecutive days off.

Relatively pleasant place to work, colleagues are laid-back and easy to talk with, we care about each other.

Most of your day you're unsupervised -- its the opposite of micromanagement -- because the managers are too busy putting out fires -- they get no rest whatsoever, and don't have any time to pay attention to what's going on, on the sales floor.

You're treated very well during training.

You are treated like an adult, and with respect.

Great discounts on product, if you make enough commissions to buy anything.

For the most part, HHG seems like an ethical company to work for. They are very communicative about their policies and they provide you with phone numbers to call if you witness a policy violation. HHG also donated to Ball State University for an academic center focusing on Sales.

If you are a consumer, the prices can't be beat, and generally everyone on our staff goes above-and-beyond to give the customer a good experience -- which you can feel proud of -- although sometimes the issues that arise are frustrating and beyond our control.

Cons

The hours are crazy and are completely at the will of the corporate office. You might have a week with two or three twelve-hour days.... and have opening shift the day after a closing shift.

Your feet will hurt. Invest in good shoes or supportive insoles. The floors are tile/concrete and you aren't allowed to sit down while you're on the sales floor.

Every major transaction takes a lot of time -- outdated POS system and complicated Verizon system, plus lots of hiccups as you negotiate with your customer, check stock, negotiate price with your manager, explain PSP, then get signatures, then input information, then sort out delivery, sometimes have to get on the phone with GE capital -- sometimes to close a deal will take an hour or more.

Training is thorough but doesn't cover what you need to know to answer customer questions or complete transactions properly. There seems to be an endless list of institutional knowledge and rules that only longtime managers know.

You'll be working for managers who are very stressed and strapped for time. HHG places only 3 managers in each store. As a contrast, major clothing retailers in the mall sometimes have 5-6 managers for a much smaller, lower margin operation. I feel sorry for the managers. They often work open-to-close, and they're in the store on their day off.

I would not ever want to be a manager with this company for the above reasons.

If its a slow week, your paycheck will not depend on your skills or your customer service, but instead on the budget of the customers you happen to get. You can't squeeze blood from a turnip.

There is no safety net. Although it seems like you will be able to retain your job even if you have a few bad weeks, you have to sign policies stating that you will lose your job or owe the company money if you don't consistently make commission that exceeds your draw.

The draw policy doesn't change even when its beyond your control (low store traffic, location, competition.) This is intimidating and can be very demoralizing. You may spend a lot of time comforting each other because your colleagues are worried about being fired or not being able to pay their bills. These conversations happen almost every day.

A lot of Southern influence because that was where the company first expanded -- I am not convinced the company understands the more progressive population in the midwest and northeast.

The company seems to really not understand the younger generation of workers or customers.

The uniform is extremely dated and presents a very conservative image. (You also have to pay for your uniform.) There is no individuality allowed - you wear the same thing every day, unless you are a manager.

Also, the company seems to not understand work/life balance at all, which is a major desire/need that Generation X and Generation Y looks for in an employer. You work between 38 and 50 hours a week depending on the needs of the store and you don't have much of a say in your schedule.

You will work open-to-close every Saturday, and usually have to be there at least an hour early for a mandatory training. Instead of scheduling your training on a quiet weekday, they schedule it to make your Saturday even longer and more tiring.

The products are appealing to all ages, but because the company does not stock video games, movies, or music, they're losing a large part of their younger customer base to Best Buy.

All the marketing for our store has been traditional -- newspaper inserts, commercials during the local TV news, and adult contemporary radio stations. HHG seems to be blind to the buying power and interests of anyone under 35, and completely ignorant of Facebook and other modern social marketing tools.

Advice to Management

Rethink your systems from an employee's point of view and a customer's point of view. Get up to speed on how progressive companies are handling scheduling. Provide a base pay (safety net) for sales staff so that morale can be steady and so that staff can be rewarded for customer service (even if all the customer wants is a $20 CD player.) Learn about Generation Y and the Millenials and what they look for as customers and as employees. Update and get away from the conservative image.

Other Employee Reviews for hhgregg

  1. Helpful (4)

    "you are taken advantage of as a operations lead, the other managers expect you to do their jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Lead in Louisville, KY
    Current Employee - Operations Lead in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at hhgregg full-time (Less than a year)

    Pros

    you stay busy throughout the day and that makes the day go by fast

    Cons

    the fact that you are blamed if the inventory is incorrect for any reason, and that the other managers expect you to do their job while they do nothing

    Advice to Management

    step up to your position and do not rely on your ops lead to do it all for you. Also try paying the ops what they are worth


  2. Helpful (3)

    "Overworked and poor pay and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Downers Grove, IL
    Current Employee - Sales Associate in Downers Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at hhgregg full-time (Less than a year)

    Pros

    You are not required to do lot of manual labor.

    Cons

    Where do i start. The management team has no consistantcey. One week you follow a set of rules the next week its completely different. Certain associates get sent home for coming into work several minutes late, While others can not call in for days and suffer no consequences. You will be required to do mandatory UNPAID training in uniform every two months far from the location of the store you work at. Good luck even getting reimbursed for gas mileage. Pay is okay if you are lucky enouph to have customers. Worse job I have ever worked. Long days, working 45 hrs a week for little pay. Oh ya the health benefits are a joke too!!!!

    Advice to Management

    Be more proactive. Stay consistant with each employee. No special treatment. Promote from within not off the streets.

There are newer employer reviews for hhgregg
There are newer employer reviews for hhgregg

See Most Recent

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