hhgregg - Disappointing! Worst retailer I've worked for in 30 years of retail | Glassdoor
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Helpful (2)

"Disappointing! Worst retailer I've worked for in 30 years of retail"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Associate in Raleigh, NC
Former Employee - Sales Associate in Raleigh, NC
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at hhgregg full-time (More than 3 years)

Pros

Employee discount. nothing else good.

Cons

Management doesnt care about associates what so ever. Dishohnest management encouraged by corporate. Rules change constantly.

Advice to Management

Treat employees like people!

Other Employee Reviews for hhgregg

  1. Helpful (2)

    "A Bland and Uncreative Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appliance Sales in Indianapolis, IN
    Former Employee - Appliance Sales in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at hhgregg full-time (Less than a year)

    Pros

    I never used it but heard the employee discount was good. Other than that, occasionally you got to see or meet professional athletes, either from walk-ins or at special events. If you're a social person and like to be around people and love to talk it up, this company may have a place for you. Some of the salespeople earned good checks, but they've been doing it for 10 or 15 years.

    Cons

    Let me start out by saying I'm not trying to be negative, and this company has good potential to be great -- if only they were more creative and willing to make changes. In their view, and rightly so, the stores have done well, especially when other competitors like Best Buy or Circuit City, have been hurting financially.

     First and foremost, it is a "commissioned-based" salary for its salespeople. This needs to go away -- especially for those stores that pack the floor with way too many salespeople. True, you do get paid minimum wage, but only as a loan. By law, a retailer has to pay its employees minimum wage. But here's the work-around: If you don't earn in commissions more than that, you'll end up paying it back from the draw on your next commissions. The way the store is set up, the products they sell have low profit margin, and you only earn 1 percent from the volume. They constantly run deals, and customers who come in seemingly expect your to knock down the price even more. They can haggle you for hours and give you the run-around by making your check prices. So there's no money in it except ... selling the warranty on the products. But to get to the big money in warrant you have to be consistently over 15% of warranty sold every month. It is not that easy.

     The company would be better if they paid its employees a flat salary of, say: $25K per year and then 10 percent of all warranty sales. That's it. Get away from 100% commission-based. They would retain more of its employees, and they would be happier. Happier employees, without the constant worry if they will have a good paycheck, will be better employees, in my opinion.

    Other cons:
    A). They've trimmed their customer service department by switching over some of the responsibilities to the salespeople. Salespeople have to ring up every order, except during Black Friday events and super-busy holidays. The salespeople are not paid hourly so this helps with the store maximizing their profits with cheap labor, so the store managers can earn bigger bonuses.
    B). An arduous POS system that takes away your time from potential sales. This needs to be improved, upgraded.
    C). Credit applications that can take up to an hour or longer to go through with the customer. You also get numerous phone calls related to credit apps and past orders.
    D). Bland outfits. Red shirts and black slacks everyday. No exceptions. Note: customers don't like it. I don't know how many have told me all they see is a "sea" of red shirts and it makes them turn away. Better idea: Black shirts with tan khakis. Give employees the option to wear that.

    Advice to Management

    1. Change up the apparel. Black shirts, tan pants.
    2. Two options for salary: A). $25(k) base, 10 percent on the warranty. B). Current commission structure.
    3. Reward and encourage your employees more. Do more fun things.
    4. Better training for new salespeople.


  2. "pretty good overall long hours and endless MITs can get annoying though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Electronics Sales in Sanford, FL
    Former Employee - Home Electronics Sales in Sanford, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at hhgregg full-time (Less than a year)

    Pros

    decent pay
    coworkers were ok
    most management was pretty decent

    Cons

    long hours
    responsibilities you are not paid for

There are newer employer reviews for hhgregg
There are newer employer reviews for hhgregg

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